Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kayley Bowley

Calumet City,IL

Summary

Experienced A+ server with a proven track record of delivering exceptional customer service. Recognized for an upbeat and energetic personality, consistently creating a positive and vibrant atmosphere for guests. Committed to driving sales and ensuring guest satisfaction, excelling in engaging with customers and providing top-notch service. Strong focus on guest engagement and passion for delivering outstanding customer experiences, dedicated to enhancing the overall dining experience for all patrons.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

Buffalo Wild Wings
12.2024 - Current
  • Delivered high-quality customer service in a fast-paced, high-energy sports bar environment, ensuring a positive guest experience during high-traffic events and game nights.
  • Accurately took orders and served food and beverages while managing multiple tables and adhering to health and safety regulations.
  • Maintained extensive knowledge of menu items, daily specials, and promotions to upsell effectively and maximize sales.
  • Handled cash and POS transactions efficiently, ensuring accuracy and accountability during peak hours.
  • Collaborated closely with kitchen staff and fellow team members to ensure smooth service flow and quick problem-solving.
  • Managed crowd control, resolved customer complaints professionally, and created a welcoming environment for regulars and new guests alike.

Server

Texas Roadhouse
07.2023 - 10.2024
  • Demonstrated extensive menu knowledge to effectively suggest dishes and accommodate dietary preferences.
  • Ensured order accuracy by meticulously reviewing each request before submission to the kitchen.
  • Managed table assignments efficiently to optimize service flow and minimize wait times for guests.
  • Collaborated with team members to enhance service delivery and create a cohesive dining experience.
  • Exhibited strong customer service skills by addressing guest inquiries and resolving issues promptly.

Patient Sitter for Psychiatric Patients

Northwest Health
09.2022 - 09.2023
  • Monitored patient behavior to ensure adherence to treatment plans and to identify changes in condition.
  • Provided emotional support to patients and families, fostering a compassionate and therapeutic environment.
  • Documented patient status accurately and timely, enhancing continuity of care and facilitating effective communication among healthcare providers.
  • Maintained patient safety by implementing protocols and ensuring a secure environment within the healthcare facility.
  • Assisted patients with daily activities, promoting independence while supporting their physical and emotional well-being.
  • Communicated effectively with staff to coordinate care and address patient needs in a timely manner.

House Cleaner

4 Seasons Cleaning
06.2019 - 03.2022
  • Executed detailed deep cleaning procedures to ensure a hygienic and welcoming environment.
  • Enhanced customer satisfaction by actively addressing inquiries and exceeding service expectations.
  • Performed regular dusting of surfaces to maintain a clean and organized workspace.
  • Conducted window washing to improve visibility and maintain an appealing aesthetic for the facility.
  • Implemented effective floor cleaning methods to uphold safety standards and overall cleanliness.

Education

Bachelor of Applied Science - BASC

Ivy Tech Community College

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Professional appearance
  • Customer service
  • Safe food handling
  • High volume dining
  • Relationship management

Certification

  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Liquor License

Timeline

Server

Buffalo Wild Wings
12.2024 - Current

Server

Texas Roadhouse
07.2023 - 10.2024

Patient Sitter for Psychiatric Patients

Northwest Health
09.2022 - 09.2023

House Cleaner

4 Seasons Cleaning
06.2019 - 03.2022

Bachelor of Applied Science - BASC

Ivy Tech Community College

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