Kayley De La Garza
Edinburg,TX
Summary
Dynamic professional with extensive experience in customer service and team collaboration, notably at Great American Cookies. Proven track record in conflict resolution and enhancing customer satisfaction. Skilled in cash handling and inventory management, consistently fostering positive relationships and promoting repeat business through effective communication and a strong work ethic.
Overview
9
9
years of professional experience
Work History
Cashier
Burlington
McAllen, TX
06.2025 - Current
- Processed customer transactions efficiently using POS systems.
- Assisted customers with product inquiries, enhancing shopping experience.
- Trained new staff on register operations and customer service protocols.
- Resolved customer complaints promptly, improving satisfaction and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
Supervisor
Great American Cookies
McAllen, TX
07.2017 - 03.2025
- Supervised daily operations, ensuring adherence to quality standards and food safety regulations.
- Trained and mentored new staff in baking techniques and customer service best practices.
- Implemented process improvements resulting in enhanced production efficiency and reduced waste.
- Managed inventory levels, coordinating with suppliers to maintain stock availability and freshness.
- Resolved customer complaints promptly, fostering positive relationships and promoting repeat business.
Warehouse Worker
Amazon
Mission, TX
01.2022 - 12.2023
- Implemented safety protocols, contributing to a secure working environment for team members.
- Collaborated with cross-functional teams to improve workflow processes and reduce bottlenecks.
- Consistently lifted materials weighing as much as 50 pounds.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
Personal Shopper
HEB Grocery Store
McAllen, TX
02.2022 - 12.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
Education
High School Diploma -
Sheryl And Pioneer HighSchool
Mission, TXSkills
- Customer service
- Cash handling
- Team collaboration
- Work ethic and integrity
- Patience and empathy
- Written and verbal communication
- Professionalism and courtesy
- Conflict resolution
- Guest inquiries
- Honest and dependable
Timeline
Cashier
Burlington
06.2025 - Current
Personal Shopper
HEB Grocery Store
02.2022 - 12.2022
Warehouse Worker
Amazon
01.2022 - 12.2023
Supervisor
Great American Cookies
07.2017 - 03.2025
High School Diploma -
Sheryl And Pioneer HighSchool