Kayley Moore
Huntersville,NC
Summary
Proven leader with a track record of enhancing team efficiency and customer satisfaction at Whits Frozen Custard. Skilled in cash handling and demonstrating exceptional patience and empathy, I excel in fast-paced environments, ensuring quality service and operational excellence. Expert in customer service, my approach has significantly improved guest experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hostess
The Melting Pot
16625 Statesville Rd, Huntersville, NC 28078
09.2022 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Worker
Sweet Frog
276 Watauga Village Dr Ste C-03A, Boone, NC 28607
10.2023 - 05.2024
- Maintained a clean and welcoming environment for patrons through regular cleaning and organization tasks.
- Prepared fresh ingredients daily for the toppings bar, ensuring quality and variety for customers.
- Trained new employees on store procedures, ensuring consistency across all team members'' performance levels.
- Operated cash register accurately, ensuring correct change was given to customers while maintaining a balanced drawer.
- Provided exceptional customer service, addressing concerns and answering questions with patience and professionalism.
Supervisor
Whits Frozen Custard
10410 Arahova Dr, Huntersville, NC 28078
09.2021 - 09.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- In charge of making the custard and handling the machines.
- Managed shift operations, supplied resources, and monitored team performance to keep the business profitable and running smoothly.
- Trained new employees and delegated daily tasks and responsibilities.
Education
Marketing
Appalachian State University
Boone, NC05.2027
High School Diploma -
Pine Lake Preparatory
104 Yellow Wood Cir, Mooresville, NC 2811505.2023
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Cash Handling
- Phone Etiquette
- Customer service experience
- Knows Excel
- Positive Attitude
Certification
- Excel Associate Certification
Timeline
Worker
Sweet Frog
10.2023 - 05.2024
Hostess
The Melting Pot
09.2022 - Current
Supervisor
Whits Frozen Custard
09.2021 - 09.2022
Marketing
Appalachian State University
High School Diploma -
Pine Lake Preparatory