Kayley Rusticelli
Summary
Team player with strong organizational skills eager to secure a new career and ready to help achieve company goals. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a new position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Server
Rocky River Brewing Company
2019.08 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Regularly tasked with closing the restaurant and supervising other employees during that time.
Bartender/Manager on Duty
Bay Point Resort And Marina
2018.03 - 2019.08
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Server
Grayton Road Tavern
2014.05 - 2018.03
- Supervised server staff and simultaneously served personal section of tables and bar.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
- Set up and coordinated large parties, fundraisers and ensured they ran without any complications.
Education
Bachelor of Science - Exercise Science
University of Toledo
Toledo, OH05.2015
Skills
- Cash Handling
- Multitasking Abilities
- Time Management
- Guest Relations Management
- Problem Solving
- Effective Communication
- Positive Attitude
- Exceptional Customer Service
- Team Player
Timeline
Server
Rocky River Brewing Company
2019.08 - Current
Bartender/Manager on Duty
Bay Point Resort And Marina
2018.03 - 2019.08
Server
Grayton Road Tavern
2014.05 - 2018.03
Bachelor of Science - Exercise Science
University of Toledo
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