Kaylianna Lind

As a front desk receptionist I would greet the guests when they come in then I pull up there reservation find a available room make sure it’s clean then make key(s) for there room and tell them I hope they have a great stay and if they need anything to call or come to the front desk

• Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
• Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
• Answered customer questions about hours, seating, and menu information.
• Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
• Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
• Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
• Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.