Kaylie Lock
North
Summary
Medical Assistant with 5 years of experience in patient care and administrative support in healthcare settings. Proficient in-patient scheduling, documentation, and HIPAA compliance, with a strong focus on maintaining accurate medical records and optimizing patient flow. Known for excellent telephone etiquette and front desk management, aspiring to enhance operational efficiency and patient satisfaction through meticulous attention to detail.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant
Aiken Memory Care
Aiken, SC
06.2023 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Lead team training initiatives on proper medication handling procedures, fostering a culture of excellence in resident care and safety standards.
- Monitor medication inventory systems and implement quality control measures to prevent errors and maintain optimal medication management.
- Coordinate with healthcare providers to optimize medication schedules and enhance resident care outcomes through proactive management.
- Develop and maintain strong relationships with staff, residents, and families while ensuring transparent communication about medication protocols.
- Lead comprehensive medication management protocols while supervising staff training initiatives, ensuring strict compliance with safety standards and resident care excellence.
- Implement systematic quality control measures for medication inventory, while coordinating with healthcare providers to optimize resident treatment schedules.
- Administered patient care procedures, ensuring adherence to safety protocols and regulatory standards.
- Assisted healthcare providers with examinations, documenting patient histories and vital signs accurately.
Medical Receptionist
Aiken Memory Care
Aiken, SC
05.2023 - 05.2024
- Assisted in onboarding new staff, providing training on administrative procedures and software tools.
- Supervised front desk operations, mentoring junior receptionists on best practices for patient interaction.
- Developed standardized protocols for handling sensitive patient information in accordance with HIPAA regulations.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Transcribed phone messages and relayed to appropriate personnel.
Director of Life Enrichment
Aiken Rehab and Care Center
Aiken, SC
01.2022 - 06.2023
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
- Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
- Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
- Maintained and ordered supplies for activities.
- Sought and obtained community opportunities for cultural and recreational participation and safely transported residents to and from locations.
- Contributed to resident care planning by participating in assessment, developing service plan goals and maintaining progress notes.
- Organized fundraising events to support department and raise money for future activities.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Partnered across departments to run smooth, professional events and activities.
Patient Care Technician
University Health Care Systems
Augusta, GA
02.2020 - 01.2022
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Collected and transported specimens to prepare for lab testing.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Education
GED -
River of Life
Aiken, SC06.2019
Certified Clinical Medical Assistant -
University of South Carolina Aiken
Aiken, SC06.2025
Certificate - Medication Aide
Winyah
03.2022
Skills
- Medical Charting
- HIPAA Compliance
- Front Desk
- Appointment Scheduling
- Patient Scheduling
- Electronic Medical Records
- Telephone Etiquette
- Patient Care
- Documentation
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Phlebotomy
- Compassionate
- Electronic medical records
- CPR
- Specimens collection and processing
- Compassionate caregiver
- First aid
- Sterilization techniques
- Medical office administration
Certification
- CPR Training
- Med Tech Certification
- EKG Tech Training
- Phlebotomy Training
- Medical Receptionist Training
Timeline
Medical Assistant
Aiken Memory Care
06.2023 - Current
Medical Receptionist
Aiken Memory Care
05.2023 - 05.2024
Director of Life Enrichment
Aiken Rehab and Care Center
01.2022 - 06.2023
Patient Care Technician
University Health Care Systems
02.2020 - 01.2022
GED -
River of Life
Certified Clinical Medical Assistant -
University of South Carolina Aiken
Certificate - Medication Aide
Winyah