KAYLIE MOES
Ames
Summary
Dynamic and empathetic professional with a proven track record at Timber Ridge Graphics, excelling in customer service and complaint resolution. Enhanced customer loyalty through active listening and critical thinking, significantly boosting sales. Skilled in Microsoft Excel, Word, and PowerPoint. Strong work ethic and reliability.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Remax Real Estate
Ames
10.2025 - Current
- Greeted visitors and answered inquiries with friendly professionalism.
- Managed multi-line phone system and directed calls to appropriate departments.
- Organized and maintained front desk area for a welcoming atmosphere.
- Processed incoming and outgoing mail, ensuring timely distribution to staff.
In-Home Nanny
Parents Of Children
Story City
10.2025 - Current
- Provided attentive childcare to ensure safety and well-being of children.
- Maintained a clean and safe environment for daily play and learning activities.
- Communicated regularly with parents regarding children's progress and activities.
- Implemented routines for daily schedules, including naps, meals, and playtime.
- Facilitated social interaction between siblings by organizing games or other activities.
Salon Coordinator
Oliver and James Salon
Des Moines
02.2025 - 06.2025
- Managed daily client communications, ensuring timely and professional responses to inquiries
- Oversaw inventory tracking and restocking, maintaining accurate records and supply levels
- Coordinated multiple schedules, optimizing workflow and minimizing conflicts
- Delivered exceptional guest experiences, fostering loyalty and positive feedback
Print Fulfillment/Customer Service Specialist
Timber Ridge Graphics
Ankeny
03.2021 - 01.2025
- Communicated with customers to products met expectations
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
- Printed and fulfilled customer orders within established turnaround time
Education
Business -
Iowa State University
Ames, IA05.2028
Associate of Arts - Psychology
Des Moines Area Community College
Ankeny, IA05.2026
High School Diploma -
North Polk Community School
Alleman, IA05.2024
Skills
- Customer service
- Active listening
- Critical thinking
- Reliable and punctual
- Strong work ethic
- Customer relations
- Problem resolution
- Complaint handling
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
Certification
CPR/AED Certification
Timeline
Front Desk Receptionist
Remax Real Estate
10.2025 - Current
In-Home Nanny
Parents Of Children
10.2025 - Current
Salon Coordinator
Oliver and James Salon
02.2025 - 06.2025
Print Fulfillment/Customer Service Specialist
Timber Ridge Graphics
03.2021 - 01.2025
Business -
Iowa State University
Associate of Arts - Psychology
Des Moines Area Community College
High School Diploma -
North Polk Community School