Kaylin Goodwin
Hayden
Summary
Certified Pharmacy Techncian with solid foundation in patient care coordination, consistently ensuring smooth operations and patient satisfaction. Proven ability to collaborate effectively with medical teams and adapt to dynamic healthcare environments. Known for excellent organizational skills and patient-focused approach.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
UAB Medicine
Birmingham, AL
12.2023 - Current
- Manage patient records using electronic health record systems, maintaining accuracy and confidentiality.
- Streamline communication between patients and healthcare providers, enhancing overall patient experience and satisfaction.
- Collect co-payments or full payments from customers.
- Streamline prescription processing with accurate data entry and verification of patient information.
- Provide exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Negotiate with insurance companies to secure coverage for necessary treatments, alleviating financial burdens for patients.
- Utilize pharmacy management software to process prescriptions efficiently.
Office Manager
Southern Lab Partners
07.2022 - 10.2022
- Supervised administrative staff, providing mentorship and guidance for professional growth.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Office Administrative Assistant
Southern Lab Partners
08.2020 - 07.2022
- Managed data entry processes to ensure accuracy and efficiency across various databases.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Assisted coworkers and staff members with special tasks on daily basis.
- Demonstrated strong multitasking abilities by juggling numerous tasks simultaneously without sacrificing quality or accuracy.
Tanning Consultant
Palm Beach Tan
03.2020 - 08.2020
- Welcomed guests, provided answers to questions, and anticipated guests’ service needs
- Informed and demonstrated how to use tanning equipment to new clients.
- Provided expert consultation on tanning products and services to enhance customer satisfaction.
- Educated clients on safe tanning practices, ensuring adherence to health standards.
- Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Resolved any customer complaints or issues professionally, ensuring a positive outcome for both the client and the salon.
House Cleaner
Abbie Edwards Cleaning Services
11.2019 - 02.2020
- Applied safety measures when mixing cleaning solutions
- Maintained clean and orderly environment and kept cleaning equipment in excellent condition
- Inspected, maintained and cleaned all lighting fixtures, wash baseboards and cleaned under furniture
- Used time management and efficient cleaning methods to meet deadlines
Sitter
Adaline Kelley
11.2018 - 11.2019
- Remained alert to problems or health issues of clients and competently responded
- Determined specific needs and provided most appropriate level of services to ensure well-being
- Planned, prepared, and served meals and snacks according to prescribed diets
- Supported daily hygiene needs of patient by assisting with bathing, dressing, and personal grooming
Associate Cashier
Rite Aid Pharmacy
08.2018 - 09.2019
- Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers
- Assisted customers by answering questions and fulfilling requests
- Counted cash in register drawer at beginning and end of shift
- Set up new displays each week
Education
High School Diploma -
Gardendale High School
Gardendale, AL05-2017
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Customer service
- Patient care coordination
- Insurance verification
- Patient care
- Medical terminology
- Follow-up care
- Documentation
- Creative problem solving
- Policy compliance
Timeline
Patient Care Coordinator
UAB Medicine
12.2023 - Current
Office Manager
Southern Lab Partners
07.2022 - 10.2022
Office Administrative Assistant
Southern Lab Partners
08.2020 - 07.2022
Tanning Consultant
Palm Beach Tan
03.2020 - 08.2020
House Cleaner
Abbie Edwards Cleaning Services
11.2019 - 02.2020
Sitter
Adaline Kelley
11.2018 - 11.2019
Associate Cashier
Rite Aid Pharmacy
08.2018 - 09.2019
High School Diploma -
Gardendale High School