Kaylin Jones
Worcester,MA
Summary
Dynamic and results-driven manager with four years of experience in high-volume recruitment and talent acquisition, successfully overseeing the onboarding of 400 new hires annually. Skilled in employee relations and HR administration, fostering exceptional communication and team alignment to enhance overall operational efficiency.
Overview
13
13
years of professional experience
Work History
Store Manager
Starbucks Coffee Company
Shrewsbury, MA
02.2018 - Current
- Ran hiring events and job fairs for surrounding locations, contributing to recruitment of 400 new hires annually.
- Sourced and selected applicants using Taleo and social media.
- Scheduled and led interviews for selected candidates.
- Conducted regular staff meetings to align team on goals and provide updates.
- Developed staff schedules to optimize coverage during peak hours.
Customer Service Manager
Cumberland Farms
Templeton, MA
02.2014 - 02.2018
- Led customer service operations for team of over 40 employees, fostering a culture of excellence.
- Managed customer interactions to enhance satisfaction and resolve issues efficiently.
- Won awards for being the number one location in our area in Sales and Customer Service
- Oversaw administrative functions including payroll, bookkeeping, and labor management to support business operations.
Education
Bachelor's Degree - Sociology
Arizona State University
Tempe05-2022
Skills
- Talent acquisition
- Sales management
- Performance management
- Point of Sale Systems
- Conflict resolution
- Interpersonal relations
Timeline
Store Manager
Starbucks Coffee Company
02.2018 - Current
Customer Service Manager
Cumberland Farms
02.2014 - 02.2018
Bachelor's Degree - Sociology
Arizona State University