AMY EASTLUND
South Milwaukee,WI
Summary
Human Resources professional with over 10 years of experience in leadership and team development, excelling in training, recruiting, and talent assessment. Demonstrates a visionary approach to driving innovative strategies and enhancing customer engagement, with a proven ability to foster a collaborative and customer-centric environment. Committed to leverage extensive skills in communication and leadership development to cultivate future talent and align team efforts with organizational goals.
Overview
9
9
years of professional experience
Work History
Store Manager
Kohl's Department Store
Milwaukee, WI
07.2023 - Current
- Spearheaded the company's first downtown urban location, adapting strategies for a unique market.
- Developed a data-driven loyalty training program, aligning a team with company objectives.
- I piloted the first Cristo Rey High School partnership within stores, building future talent, fostering community engagement, and workforce development.
- Implemented a successful cross-functional training program, significantly improving employee performance and customer satisfaction.
- Achieved a top 10 company ranking in all loyalty metrics through customer-focused initiatives and data-driven program development.
- Actively involved in the company's Business Retail Groups as a committee member, Young Professionals.
- Lead a diverse team with a wide range of talent, provide coaching and feedback, and nurture employee growth and development.
- Conduct employee performance reviews and implemented corrective actions to increase productivity.
- Assist in employee recruitment, hiring and interview processes.
Children's, Hardlines & Operations Assistant Store Manager
Kohl's Department Store
Glendale, WI
07.2021 - 07.2023
- Launched one of the first Sephora stores at Kohl's, boosting customer engagement and satisfaction.
- Fostered talent acquisition as a Campus Representative and Recruiter for UW-Whitewater and UW-Milwaukee, strengthening Kohl's workforce pipeline.
- Clinched victory in 'Innovation Tank' 2022, presenting solutions to senior leadership for real-world business challenges.
- Actively engaged in the Business Retail Group-Young Professionals, contributing fresh perspectives, and driving innovative retail strategies.
- Successfully trained new executives for the company.
- Oversaw the end-to-end hiring process, including interviewing, onboarding, and training.
Apparel & Accessories Assistant Store Manager
Kohl's Department Store
Glendale, WI
06.2016 - 07.2021
- Developed merchandising strategies to optimize customer engagement.
- Created sustainable training programs to maintain team efficiency.
- Coordinated product rollouts and extensions, broadening range of offerings.
- Optimized store layouts, improving operational efficiency.
- Developed a positive environment, boosting customer approval.
Store Manager/ Director of Sales (Unpaid Internship)
The Niche
University of Wisconsin Stout
12.2015 - 05.2016
- Implemented policies, improved workplace standards, increased employee satisfaction
- Led marketing efforts, enhanced brand awareness, drove customer engagement
- Ensured brand consistency, strengthened identity, and maintained quality across platforms
- Analyzed KPIs, identified growth areas, optimized sales strategies
- Achieved record sales during Grand Opening, set new benchmarks
Senior Buyer/ Scheduler (Unpaid Internship)
University of Wisconsin Stout
University of Wisconsin Stout
09.2015 - 12.2015
- Built vendor relationships at trade shows, enhancing product sourcing strategies
- Developed product assortment plans, optimizing inventory management
- Executed Grand Opening plan, boosting initial store engagement
- Authored employee handbook, standardizing workplace policies
- Coordinated 5-month schedule for 19 staff, improving operational efficiency
Education
University of Wisconsin - Retail Management, Merchandising, Fashion Marketing, Store Operations Management, Human Resources, Business Administration
University of Wisconsin
Skills
- Leadership Development
- Training programs
- Talent Assessment
- Talent Acquisition
- Effective Communication
- Employee support
- Onboarding and orientation
- HR software proficiency: Workday and UKG
- Employee relations
Websites
- Work, amy.eastlund@kohls.com
- Personal, amyeastnd@gmail.com
Timeline
Store Manager
Kohl's Department Store
07.2023 - Current
Children's, Hardlines & Operations Assistant Store Manager
Kohl's Department Store
07.2021 - 07.2023
Apparel & Accessories Assistant Store Manager
Kohl's Department Store
06.2016 - 07.2021
Store Manager/ Director of Sales (Unpaid Internship)
The Niche
12.2015 - 05.2016
Senior Buyer/ Scheduler (Unpaid Internship)
University of Wisconsin Stout
09.2015 - 12.2015
University of Wisconsin - Retail Management, Merchandising, Fashion Marketing, Store Operations Management, Human Resources, Business Administration
University of Wisconsin
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