Kaylin Morris
Portland,OR
Summary
With ten years of dental experience and having worked as a dental assistant, hygiene coordinator, treatment coordinator, office manager, to my current position as a general front office coordinator, my vast experience has made me highly versatile and instilled a solid understanding of what makes a dental office thrive. I find joy in working as a team and doing my part in helping an office succeed. From insurance verification and claims to scheduling patients, I efficiently complete my tasks on time with fantastic customer service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dental Front Office Coordinator
Jacobsen Pediatric Dentistry
Oregon City, OR
05.2019 - Current
- Helped patients complete necessary medical forms and documentation.
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Maintain a six column schedule while completing all insurance verification, claims and account management for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed patient referrals to other medical specialists.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Managed efficient and accurate processing of dental insurance claims and patient statements.
- Entered insurance payments and made adjustments accordingly.
- Reconciled past due accounts and reduced total of outstanding balances by working with patients and insurance companies.
Office Manager/Treatment Coordinator
Bling Dental
Portland, OR
01.2013 - 07.2021
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Managed scheduled for three dentists and eight dental hygienists.
- Helped office grow production from averaging 100K months to 400K months.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Evaluated employee records and productivity to complete employee evaluations.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Reviewed X-rays to help patients determine best treatments.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Reviewed systems to reduce open units and increase production.
- Scheduled routine hygiene appointments and worked recall/ outstanding treatment reports.
- Reviewed reports with team members to maximize productivity and increase appointment production.
Education
EFDA Certification - Dental Assisting
Concorde Career College
Portland11.2012
Skills
- Outstanding customer service
- Critical thinking and thorough account notes
- Motivational Leadership
- Excellent phone, email and in-person communication
- Organization, time management and multitasking abilities
- Advanced knowledge and understanding of dental terminology
- Task oriented and efficient at meeting deadlines
Certification
- Expanded Functions Dental Assisting certification
- Dental Radiology certification
- Completed management course through Farley Management
Timeline
Dental Front Office Coordinator
Jacobsen Pediatric Dentistry
05.2019 - Current
Office Manager/Treatment Coordinator
Bling Dental
01.2013 - 07.2021
EFDA Certification - Dental Assisting
Concorde Career College