Kaylon Avery
Springfield,OH
Summary
Accomplished Pharmacy Technician with a proven track record at CareSource and Kroger's Pharmacy, showcasing expertise in workflow optimization and team collaboration. Excelled in enhancing pharmacy operations through meticulous attention to labeling accuracy and adherence to HIPAA regulations. Demonstrated exceptional problem-solving skills, contributing to a significant increase in service quality and efficiency.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CareSource
03.2020 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Resolved third-party billing, computer system and customer service issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Pharmacy Technician
Kroger's Pharmacy
07.2015 - 06.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Set up and modified patient profiles to include current medications and insurance details.
- Entered and processed patients' prescriptions into internal system.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Education
High School Diploma -
Springfield High School
Springfield, OH05-2015
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Supply restocking
- Labeling accuracy
- Processing payments
- Verifying orders
- New hire onboarding
- Data entry
Certification
- Licensed Pharmacy Technician - State Boards of Pharmacy.
Timeline
Pharmacy Technician
CareSource
03.2020 - Current
Pharmacy Technician
Kroger's Pharmacy
07.2015 - 06.2020
- Licensed Pharmacy Technician - State Boards of Pharmacy.
High School Diploma -
Springfield High School
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