Kaylyn Johnson
Miami Gardens,FL
Summary
Dynamic professional with extensive experience in customer service and operations management at McDonald's. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in cash handling and inventory management, demonstrating strong organizational skills and adaptability in fast-paced environments. Committed to maintaining high standards of service and efficiency.
Overview
11
11
years of professional experience
Work History
Clerk
USPS
West Palm Beach, FL
11.2018 - 02.2026
- Provided front-line customer service in a fast-paced postal retail environment
- Handled cash, card, and electronic transactions accurately
- Processed mail and packages with strong attention to detail
- Maintained organized work areas to improve workflow efficiency
- Assisted customers with shipping options, products, and service questions
- Demonstrated reliability and physical stamina in high-volume operations
Manager
McDonald's Restaurant
Miami Gardens, FL
06.2015 - 12.2018
- Supervised daily operations to ensure efficient service and customer satisfaction
- Trained and mentored team members on food safety and operational procedures
- Implemented inventory management practices to reduce waste and optimize supply chain
- Monitored staff performance to maintain high standards of service quality
- Managed cash drawers and ensured transaction accuracy
- Resolved customer concerns professionally
Assisted with scheduling, training, and shift leadership
Maintained company standards for service and cleanliness
Security Officer
Marlins Park
Miami Fl
02.2015 - 07.2015
- Monitored premises to ensure guest safety
- Provided directions and customer assistance to visitors
- Responded quickly to incidents and maintained order during events
Education
High School Diploma - Nursing Administration
Miami Lakes Educational Center
Miami, FL06.2015
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Filing systems
- Prioritization
- Mail handling
- Schedule and calendar management
- Supply tracking
- Handling payments
- Multitasking
- Time management
- Customer communication
- Problem-solving
- Flexible and adaptable
- Organizational skills
- Customer service
- Professional and mature
- Excellent communication
Timeline
Clerk
USPS
11.2018 - 02.2026
Manager
McDonald's Restaurant
06.2015 - 12.2018
Security Officer
Marlins Park
02.2015 - 07.2015
High School Diploma - Nursing Administration
Miami Lakes Educational Center