Kaylyn Shallcross
Ruskin,FL
Summary
Proactive Restaurant Hostess with expertise in managing high-pressure situations and multitasking effectively. Skilled in guest relations, conflict resolution, and maintaining organized waitlists for optimal seating efficiency. Bringing strong customer service abilities, problem-solving skills, and a commitment to cleanliness and hygiene to advance in the hospitality industry.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Sunset Bar & Grill
2024.03 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Salon Assistant
Serenity Hair & Beauty Salon
2022.02 - 2023.08
- Helped prepare clients for hair service.
- Prepared workstations for incoming stylists each morning, ensuring all necessary tools were clean, sanitized, and readily available.
- Offered exceptional service and support to walk-in and scheduled customers.
- Improved efficiency of salon operations by promptly greeting clients, managing their appointments, and addressing any concerns or inquiries.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced client satisfaction by providing excellent customer service and maintaining the salon''s cleanliness.
- Demonstrated professionalism with every interaction, creating a welcoming environment that encouraged repeat business from satisfied clients.
- Answered telephone calls to provide information and schedule new appointments.
- Maintained a well-organized salon environment by managing supplies inventory and restocking when necessary.
- Collaborated with stylists to ensure smooth transitions between services while minimizing wait times for clients.
- Promoted salon services and products to boost sales revenue and enhance overall client experience.
Education
High School Diploma -
Bohemia Manor Highschool
Chesapeake City, MD06.2023
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Conflict Resolution
- Cleanliness and hygiene
- Cash Handling
- Complex Problem-Solving
- Scheduling
- Assertiveness
- Handling Complaints
- Personal presentation
- Relationship Building
Timeline
Restaurant Hostess
Sunset Bar & Grill
2024.03 - Current
Salon Assistant
Serenity Hair & Beauty Salon
2022.02 - 2023.08
High School Diploma -
Bohemia Manor Highschool
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