Kayla Kidd
Owosso,MI
Summary
Dynamic Operations Specialist with over two years of experience in high-volume, self-managed environments requiring strict adherence to quality guidelines. Proven expertise in remote collaboration and virtual meeting software facilitates seamless communication and ensures compliance with US work authorization standards. Strong commitment to continuous learning, coupled with exceptional time management and analytical skills, consistently drives organizational productivity beyond benchmarks. Passionate about enhancing efficiency and fostering teamwork in remote settings, contributing to a cohesive and high-performing work culture.
Overview
2
2
Certifications
7
7
years of professional experience
Work History
Music Search Relevance Rater
APPEN
01.2025 - Current
- Collaborated with cross-functional remote teams to analyze search queries, enhancing output recommendations for user intent and ranking behavior.
- Learn and apply evolving task-specific rubrics to evaluate playlist logic, facilitating continuous professional development within the platform ecosystem.
- Grow technical proficiency by delivering consistent annotations for AI model improvement, meeting 100% of weekly productivity targets via effective Time Management.
- Applied self-directed remote workflow strategies to sustain peak performance during platform updates and complex task transitions.
- Worked in a fully remote environment, collaborating with team members across various locations.
House Cleaner
Self-employed
09.2024 - 07.2026
- Delivered thorough cleaning services for residential properties, ensuring high standards of cleanliness and organization.
- Developed tailored cleaning plans based on client preferences and specific property requirements.
- Managed scheduling and logistics for multiple clients, optimizing time management and service delivery efficiency.
- Utilized eco-friendly cleaning products to enhance safety and sustainability in housekeeping practices.
Search Engine Rater
TELUS INTERNATIONAL
01.2023 - 01.2025
- Collaborated with internal stakeholders to rate search results and online content, aligning user intent with high-quality customer service standards to enhance search relevance.
- Executed detailed evaluation guidelines to provide structured data for AI ranking systems and effectively managed relationships with data vendors.
- Applied strict rating instructions while utilizing virtual meeting software to coordinate with quality assurance teams on achieving project benchmarks.
- Grew expertise in remote operations by consistently exceeding quality benchmarks in a fully remote environment requiring 100% self-management.
- Worked in remote environment
Merchandise and Service Coordinator
Ulta
06.2022 - 09.2024
- Coordinated service schedules to optimize staff allocation and enhance customer satisfaction.
- Assisted in managing inventory and product availability to ensure service continuity.
- Implemented training programs for new team members, improving onboarding efficiency.
- Developed and maintained relationships with vendors to streamline supply chain processes.
- Analyzed customer feedback and service performance to identify areas for improvement.
On-Site Manager
American Self-Storage
12.2019 - 06.2022
- Ensured smooth property operations through exceptional customer service, rental process management, and facility maintenance oversight, supporting high tenant retention.
- Handled rental payments, enforced policies, collaborated with maintenance staff, and participated in marketing efforts to maximize occupancy rates.
- Fostered positive tenant relationships by conducting property tours and responding to after-hours calls and emergencies, enhancing tenant satisfaction.
- Conducted regular audits of facilities to identify areas for improvement and ensure operational excellence.
Education
Financial Clerk - Accounting And Finance
Gordon Cooper Technology Center
Shawnee, OK01-2018
High School Diploma -
Epic Charter School
Oklahoma City, OK06-2018
Skills
- Data analysis
- Data management
- Annotation techniques
- Data annotation
- Microsoft Office Suite
- Virtual collaboration
- Remote work tools
- Scheduling coordination
- Quick decision making
- Leadership qualities
- Continuous learning
- Customer service
- Positive attitude
Certification
Gold National Career Readiness Certificate - Office of the Governor, State of Oklahoma, Certificate of Achievement – Data Entry 10-key - Gordon Cooper Technology Center – Shawnee, OK, Fundamentals of Technology - Oklahoma Department of Career and Technology Education
Timeline
Music Search Relevance Rater
APPEN
01.2025 - Current
House Cleaner
Self-employed
09.2024 - 07.2026
Search Engine Rater
TELUS INTERNATIONAL
01.2023 - 01.2025
Merchandise and Service Coordinator
Ulta
06.2022 - 09.2024
On-Site Manager
American Self-Storage
12.2019 - 06.2022
Financial Clerk - Accounting And Finance
Gordon Cooper Technology Center
High School Diploma -
Epic Charter School
Personal Information
Work Permit: US Work Authorization