Kayo Prado
Framingham,MA
Summary
Extensive experience at BJ's Wholesale Club, excelling in inventory management and customer relationship management. Proven track record in enhancing store performance and resolving customer complaints with effective communication. Skilled in staff supervision and safety compliance, fostering a positive work environment while ensuring optimal product availability.
Also looking to expand horizons and acquire experience in different fields, I am always excited and willing to learn.
Overview
2
2
years of professional experience
Work History
Person in Charge
BJ's Wholesale
FRAMINGHAM, MA
01.2024 - 02.2025
- Supervised daily operations to maintain optimal store inventory levels.
- Ensured compliance with safety and health regulations throughout workplace.
- Implemented efficient stock replenishment processes to enhance product availability.
- Provided exceptional service experiences by assisting customers with inquiries.
- Monitored cash handling procedures and resolved discrepancies promptly.
- Collaborated with management to devise strategies for improving store performance.
- Guided personnel in operational tasks to foster a productive work environment.
- Resolved customer complaints professionally while adhering to company guidelines.
- Trained new employees on company policies, job duties, and performance expectations.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
Customer Service Representative
BJ's Wholesale
Framingham, Massachusetts
11.2022 - 12.2023
- Resolved customer complaints through active listening and effective problem-solving techniques.
- Educated customers on membership benefits and promotions to enhance engagement.
- Trained new staff on operational procedures and customer interaction protocols.
- Executed returns and exchanges according to company policies with precision.
- Answered inquiries and delivered accurate information regarding products and services.
- Maintained professionalism in stressful situations, successfully diffusing tension.
Education
GED -
CEPI - Garavelo Park
Goias, Brazil05-2018
Skills
- Inventory management
- Staff supervision
- Safety compliance
- Cash handling
- Complaint resolution
- Customer relationship management
- Problem solving
- Effective communication
Languages
English
Professional
Portuguese
Professional
Spanish
Elementary
Affiliations
- I love building computers and keeping up with technology
- Built my own and family members work stations
- Currently own a 13th Gen Intel Core i9 13900K with a 4080 GPU, 64 Gigs of RAM and 5.5TB of NVMe, high speed storage
- Very into D&D and geek culture
Timeline
Person in Charge
BJ's Wholesale
01.2024 - 02.2025
Customer Service Representative
BJ's Wholesale
11.2022 - 12.2023
GED -
CEPI - Garavelo Park