Kayode Awelewa
Houston,TX
Overview
7
7
years of professional experience
Work History
Service Advisor
Quality One Dent
06.2022 - 11.2023
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Cross-trained and backed up other customer service managers.
Fleet Manager
Melbern Logistics
01.2020 - 04.2022
- Supervised maintenance team and effectively delegated assignments to optimize processes.
- Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
- Tracked production and quality control systems to proactively identify deficiencies.
- Promoted brand at industry events and through ongoing networking efforts.
- Reviewed established business practices and improved processes to reduce expenses.
- Evaluated fleet performance metrics regularly to identify areas for improvement, leading to increased productivity and revenue growth.
- Streamlined vehicle allocation processes for optimal utilization of resources and timely delivery of services.
- Increased productivity and overall output by [Number]% through managing production times.
- Improved driver performance by conducting regular training sessions, monitoring driving habits, and providing constructive feedback.
Owner/Operator Truck Driver
Blackhawk Logistics LLC
08.2017 - 12.2019
- Adopted advanced technological tools to optimize navigation, record keeping and vehicle maintenance tracking which contributed to overall efficiency.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
- Enhanced fleet performance metrics by consistently meeting deadlines for pick-ups/deliveries without compromising safety standards.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
Truck Driver
Swift Transportation
11.2016 - 07.2017
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Monitored and managed fuel consumption and expenses for management reporting.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Completed routine maintenance on truck to keep in working order.
- Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
Education
Associate of Applied Science - Computer And Information Systems Security
My Computer Career
Houston, TX09.2024
Skills
- Vehicle assessment
- Handling Customer Complaints
- Performance Goals
- Customer Relations
- Multi-Line Phone Systems
- Client rapport
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Technical knowledge
- Customer Relationship Management
Languages
Cambodian
Full Professional
Timeline
Service Advisor
Quality One Dent
06.2022 - 11.2023
Fleet Manager
Melbern Logistics
01.2020 - 04.2022
Owner/Operator Truck Driver
Blackhawk Logistics LLC
08.2017 - 12.2019
Truck Driver
Swift Transportation
11.2016 - 07.2017
Associate of Applied Science - Computer And Information Systems Security
My Computer Career
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