Kaysha Encarnacion
The Bronx,NY
Summary
Proven problem-solver and exceptional communicator, I excel in customer service and teamwork, as demonstrated at Old Navy, Gap. My experience spans sales, tutoring, and childcare, highlighting my ability to enhance customer loyalty, improve student performance, and foster secure, educational environments. My approach combines goal orientation with reliable time management, driving significant achievements across diverse roles.
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
3
3
years of professional experience
Work History
Sales Associate
Old Navy, Gap
06.2023 - 08.2024
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Monitored customers for signs of security concerns and escalated issues to management.
- Engaged with customers to build rapport and loyalty.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Peer Tutor
Tutoring at Home
03.2022 - 05.2023
- Supported students with helpful study habits and exam strategies.
- Used flashcards and other techniques to test and improve memory through practiced information retrieval.
- Enhanced student comprehension by incorporating real-life examples and analogies during tutoring sessions.
- Organized group study sessions for complex subjects, enabling collaborative problem-solving and peer-led learning opportunities.
- Enhanced peer tutor training programs with feedback and suggestions, raising quality of tutoring services.
- Supported students in developing effective time management and organizational skills.
- Managed a flexible schedule to accommodate student needs, often providing additional support during peak examination periods.
- Served as a mentor to struggling students, providing emotional support alongside academic assistance when necessary.
- Passionate about learning and committed to continual improvement.
Daycare Assistant
Raysa Day Care
05.2021 - 04.2022
- Monitored daily sign-in/sign-out logs for accurate attendance tracking, helping to maintain a secure and orderly facility.
- Managed classroom behavior with clear expectations and consistent reinforcement strategies, fostering a respectful atmosphere.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Provided support during naptime routines, ensuring a peaceful environment for restful sleep.
- Monitored children's activities to verify safety and wellbeing.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Collaborated with lead teacher to develop daily schedules, lesson plans, and curriculum for diverse age groups.
Education
High School Diploma -
Chater High School For Law And Social Justice
The Bronx, NY06-2022
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Reliable and punctual
- Goal oriented
- Excellent people skills
- Exceptional customer service
Languages
Spanish
Native or Bilingual
Interests
- Personal Development and Self-Improvement
Timeline
Sales Associate
Old Navy, Gap
06.2023 - 08.2024
Peer Tutor
Tutoring at Home
03.2022 - 05.2023
Daycare Assistant
Raysa Day Care
05.2021 - 04.2022
High School Diploma -
Chater High School For Law And Social Justice
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