Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Hi, I’m
KAYSHA LOPEZ
Brooklyn,NY
Summary
Overview
9
years of professional experience
Work History
89 Street Cafe
Barista Shift Lead
10.2018 - Current
Job overview
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Served customers quickly and efficiently and created strategies to prevent delays.
Delta Sky Club
Maitre D'
08.2017 - 09.2018
Job overview
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
- Accommodated special seating requests for guests to enhance satisfaction.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Spectrum
Account Executive
08.2013 - 07.2017
Job overview
- Managed sales cycle to maintain solid customer base.
- Leveraged marketing channels and sales strategies to develop pipeline and increase profitability.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Prepared forecasts to gain understanding of measures needed to grow business.
- Cross-sold products and services to clients to secure additional business and grow revenue streams.
Education
TCI College of TechnologyManhattan, NY
Associate of Science from Health Information Technology
04.2011
University Overview
Skills
- Operational Procedures
- Efficient Service
- Customer Needs Assessments
- Hospitality Management
- Goals and Performance
- Customer Relationships
Accomplishments
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
Barista Shift Lead
89 Street Cafe
10.2018 - Current
Maitre D'
Delta Sky Club
08.2017 - 09.2018
Account Executive
Spectrum
08.2013 - 07.2017
TCI College of Technology
Associate of Science from Health Information Technology
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