Kaysi Burns
Pikeville,TN
Summary
Dynamic office professional with a solid background at Omni Rehab, excelling in customer service and appointment management. Recognized for enhancing operational efficiency through meticulous data entry and clear communication. Committed secretary with strong administrative and decision-making expertise.
Overview
5
5
years of professional experience
Work History
Secretary
Omni Rehab
Dunlap, TN
04.2024 - 03.2025
- Coordinated patient appointments, collaborating with therapists to maintain accurate charts.
- Welcomed visitors at front reception desk while upholding professional standards.
- Responded to customer inquiries via email and phone with efficiency and courtesy.
- Communicated with insurance department to resolve billing inquiries promptly.
- Performed precise data entry, ensuring accuracy in all records.
- Maintained office equipment and stocked supplies to optimize operational efficiency.
- Organized filing systems for confidential documents, facilitating quick information retrieval.
- Sorted and distributed incoming communications, including faxes, letters, and emails.
Cashier
Wade Incorporated (Piggly Wiggly)
Pikeville, TN
08.2022 - 03.2024
- Collected payments and provided accurate change to enhance transaction efficiency.
- Answered phone calls to assist customers with inquiries regarding orders and services.
- Greeted customers, addressing questions about products and store offerings.
- Counted cash drawer amounts at shift start to verify accuracy.
Bank Teller
Citizens Tri-County Bank
Pikeville, TN
09.2021 - 08.2022
- Verified customer signatures and ensured accuracy of all documents prior to submission for approval.
- Maintained confidentiality of bank records and protected client information.
- Adhered to financial services security protocols and audit procedures.
- Entered transactions into system and issued receipts to customers.
- Explained bank services and applicable fees to customers for informed decision-making.
- Directed inquiries to appropriate branch personnel for effective resolution.
Office Manager
Corvin & Associates
Pikeville, TN
06.2020 - 09.2021
- Executed general bookkeeping responsibilities including data entry, financial record maintenance, and payment processing.
Education
High School Diploma -
Home Life Academy
Online05-2021
Skills
- Appointment scheduling
- Data entry
- Office management
- Customer service
- Record keeping
- Cash handling
- Team collaboration
- Effective communication
- Multi-line telephone systems
- Continuous improvement
- Written communication
- Document preparation
- File systems management
- Confidential document handling
References
References available upon request.
Timeline
Secretary
Omni Rehab
04.2024 - 03.2025
Cashier
Wade Incorporated (Piggly Wiggly)
08.2022 - 03.2024
Bank Teller
Citizens Tri-County Bank
09.2021 - 08.2022
Office Manager
Corvin & Associates
06.2020 - 09.2021
High School Diploma -
Home Life Academy
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