KAYTIE BLACK
Arlington,Texas
Summary
CONTACT Enthusiastic and dedicated teaching professional, skilled in quickly establishing positive relationships with students, parents, and faculty while maintaining a successful learning environment. Adept at incorporating innovative teaching methods to engage students and promote academic growth. Proven ability to remain organized and work collaboratively to ensure successful academic outcomes. Detail-oriented professional with experience in records management, Microsoft Office, and customer service. Frequently praised as hard- working by peers, I can be relied upon to help your team achieve its goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Kelly education
Dallas, Texas
01.2023 - Current
- Fostered positive relationships with students, parents, and colleagues
- Maintained accurate records including attendance reports, grades, behavior logs
- Managed classroom environment, helping students learn in absence of regular teachers
Customer Service Representative
Sedgwick
Dallas, Texas
09.2021 - 01.2023
- Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials
- Read from scripts to promote uniformity and consistency in communications
- Provided exceptional customer service to clients in fast-paced call center environment
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems
Education
High School Diploma -
Barton Community College
Great Bend, Oakland Park, Kansas, FloridaAugust 2020
June 2018
Skills
- Classroom management
- Lesson planning
- Behavior management
- Record keeping
- Customer service
- Problem solving
- Student engagement
Certification
- Student Records Management
- Group and Individual Instruction
- Behavior Management
- Group Assistance
- Educational Settings
- Account Management
- Business Development Understanding
- Credit Card Payment Processing
- Microsoft Word
- Active Listening
Timeline
Substitute Teacher
Kelly education
01.2023 - Current
Customer Service Representative
Sedgwick
09.2021 - 01.2023
High School Diploma -
Barton Community College