Kaytlyn Baker
Bold Brew House Co.
Saint Joseph,IL
2
Languages
6
years of professional experience
Very detail oriented individual with the ability to adapt and overcome adversity. Handles situations under pressure by remaining calm and utilizing their knowledge from previous encounters. Has several years of experience with conflict resolution through real life situations.
Work History
Golf Pro Shop Assistant
3 Months- Assisted customers with product selection and provided exceptional service to enhance their shopping experience.
- Maintained accurate records of transactions using point-of-sale systems, ensuring financial integrity of operations.
- Collaborated with fellow staff members to ensure seamless communication between departments for smooth daily operations.
- Conducted routine maintenance on golf carts as needed, contributing to a well-maintained fleet ready for use at any time by players.
- Handled member inquiries professionally, resolving issues promptly to maintain high satisfaction levels among clientele.
- Reconciled daily tee sheets, checked in customers and resolved payment discrepancies.
- Collected payments for sales transactions and issued receipts for merchandise sales, greens fees and cart and club rentals.
Barista
4 Months- Prepared high-quality coffee beverages, ensuring consistency and adherence to Bold Brew House Co. standards.
- Delivered exceptional customer service, fostering a welcoming environment for patrons.
- Maintained cleanliness and organization of workstations, contributing to efficient operation during peak hours.
- Assisted in inventory management by tracking supplies and placing orders as needed to prevent shortages.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Server/Bartender
11 Months- Delivered exceptional customer service in a fast-paced environment, ensuring guest satisfaction and repeat business.
- Trained new staff on service protocols and menu offerings, fostering a collaborative team atmosphere.
- Developed signature cocktails, contributing to unique beverage offerings and enhancing customer experience.
- Resolved customer complaints promptly, demonstrating strong conflict resolution skills while maintaining brand reputation.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Hostess/Server
4 Years- Greeted and seated guests, ensuring optimal dining experience and efficient table turnover.
- Managed reservations and waitlist, maintaining organized flow during peak hours.
- Monitored dining area for cleanliness and ambiance, addressing guest needs promptly.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Cashier/Grocery Stocker
4 Years 2 Months- Processed customer transactions efficiently using POS systems.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints promptly, fostering a positive shopping experience.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained accurate cash drawer balance throughout shifts.
- Assisted customers with inquiries, ensuring satisfaction and loyalty.
- Collaborated with team to streamline checkout procedures, enhancing workflow.
- Trained new cashiers on register operations and customer service standards.
Education
No Degree - Law Enforcement And Justice Administration
- Dean's List [Fall 2025]
- [Western Commitment] Scholarship Recipient
- Relevant Coursework [Crime Scene Investigation] [Basic Crime Scene Investigation] [Crime Theories][Criminal Procedures] [Introduction to Corrections][Juvenile Justice] [Organization Administration Criminal Justice] [Quantitative Tech Criminal Justice] [Current Issues in Policing] [Spanish Law Enforcement] [Intermediate Spanish I] [Intermediate Spanish II] [Spanish Conversation]
- [3.68]Cumulative GPA
- [4.0] Law Enforcement GPA
- Extracurricular Activities: [WIU Track and Field, weight lifting, running, reading]
Skills
Cash handling
Customer service
Memory management
Task management
Task prioritization
Memory retention
Team collaboration
Friendly and outgoing
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
Gym Workouts
Reading
I enjoy helping others and giving back to the community.
Team Sports
Playing Sports
Running
Timeline
Golf Pro Shop Assistant
Harry Mussatto Golf Course
05.2026 - CurrentRead More
Barista
Bold Brew House Co.
04.2026 - CurrentRead More
Server/Bartender
Sportscorner
06.2025 - 05.2026Read More
Hostess/Server
The Wheelhouse
05.2021 - 05.2025Read More
Cashier/Grocery Stocker
IGA Supermarket
06.2020 - 08.2024Read More
Western Illinois University
No Degree from Law Enforcement And Justice Administration
Read More