Kaytryn Forbes
Sandy Creek
Summary
Dedicated and adaptable with extensive experience in optimizing customer satisfaction through personalized service and effective issue resolution. Known for strong organizational skills and a commitment to team success in fast-paced settings.
Overview
9
9
years of professional experience
Work History
Server
The Huckleberry
Lacona, NY
01.2024 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently while ensuring guest satisfaction.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu items and restaurant protocols.
- Assisted in maintaining cleanliness and organization of dining area.
- Processed customer payments accurately using point-of-sale system.
- Contributed to team efforts by supporting colleagues during peak hours.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Customer Experience Coordinator
TJX Companies
Oswego, NY
03.2022 - 01.2024
- Developed and implemented customer feedback systems to enhance service quality.
- Analyzed customer data to identify trends and improve satisfaction rates.
- Collaborated with cross-functional teams to streamline communication processes.
- Trained staff on best practices for delivering exceptional customer experiences.
- Led initiatives to optimize customer service workflows and reduce response times.
- Created and maintained documentation for standard operating procedures in customer service.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Introduced personalized follow-up procedures after resolving complaints, increasing positive feedback from customers about their experiences.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
Customer Service Department Head
McDonald's
Mexico, NY
06.2017 - 03.2020
- Led customer service team to enhance guest satisfaction and loyalty initiatives.
- Developed training programs for staff to improve service delivery and operational efficiency.
- Implemented standardized procedures for handling customer inquiries and complaints effectively.
- Analyzed customer feedback to identify areas for service improvement and employee development.
- Coordinated cross-functional communication between management, kitchen staff, and front-line employees.
- Streamlined scheduling processes to ensure optimal staff coverage during peak hours.
- Mentored junior staff, fostering a culture of teamwork and accountability within the department.
- Oversaw performance evaluations and provided constructive feedback to enhance employee skills and engagement.
- Identified opportunities and found solutions for continuous improvement.
- Managed time to cover daily sales, delivery and inventory requirements, oversee cash deposits and reconcile weekly payroll.
- Organized and balanced multiple priorities within fast-paced environment.
- Enhanced customer satisfaction by effectively addressing and resolving complaints in a timely manner.
- Led, built and developed team for modeling service excellence.
- Played a key role in retaining valuable customers by proactively identifying potential issues and offering tailored solutions before escalation occurred.
- Analyzed customer feedback data to identify trends and areas for improvement, implementing necessary changes accordingly.
- Implemented quality control measures to ensure consistency in service across all channels of communication.
Education
High School Diploma -
Camden High School
Camden06-2016
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Cleanliness standards
- Service prioritization
- Team collaboration
- Performance improvement
- Task prioritization
- Multitasking and organization
Timeline
Server
The Huckleberry
01.2024 - Current
Customer Experience Coordinator
TJX Companies
03.2022 - 01.2024
Customer Service Department Head
McDonald's
06.2017 - 03.2020
High School Diploma -
Camden High School