Kazuko Kraemer
Henderson,NV
Summary
Dynamic sales professional with a proven track record at Hobby Lobby, excelling in order management and customer assistance. Recognized for driving sales through effective merchandising and fostering a high-performance culture. Adept at inventory control and delivering exceptional service, consistently exceeding targets while cultivating strong customer relationships.
Overview
26
26
years of professional experience
Work History
Sales Lead
Hobby Lobby
02.2021 - Current
- Trained and mentored new sales associates to achieve maximum performance.
- Coached team members, fostering a supportive environment for professional growth.
- Processed sales, returns, online orders, and gift card activations using POS system.
- Organized merchandise racks and displays to maintain visual appeal.
- Drove sales by effectively up-selling and cross-selling products.
- Cultivated high-performance culture through clear expectations and regular feedback.
- Delivered exceptional customer service by addressing concerns and providing tailored solutions.
- Exceeded sales targets consistently through proactive prospecting and relationship-building.
Bartender
Morton’s Steakhouse
11.2002 - 01.2020
- Served high customer volumes during special events, nights, and weekends.
- Maintained clean, organized workspace to comply with health and safety regulations.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards.
- Managed cash handling duties accurately, balancing till at end of each shift.
- Upsold menu items to increase revenue and maximize profits.
- Educated customers on drink options, providing personalized recommendations based on preferences.
- Coordinated with kitchen and floor staff to expedite orders efficiently.
- Contributed to positive work environment through effective teamwork and communication.
Flight Attendant
National Airlines
03.1999 - 10.2002
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
Education
General Studies
Oakland Community College
Bloomfield Hills, MISkills
Order management
Customer assistance
Product maintenance and zoning
Product organization
Sales-driven merchandising
Inventory control and accounting
Display setup
Timeline
Sales Lead
Hobby Lobby
02.2021 - Current
Bartender
Morton’s Steakhouse
11.2002 - 01.2020
Flight Attendant
National Airlines
03.1999 - 10.2002
General Studies
Oakland Community College
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