K'dynce Gillespie
Kelso,WA
Summary
Detail-oriented Patient Access Representative with expertise in patient registration and insurance verification. Strong communication and problem-solving abilities enhance patient experience and streamline operations in healthcare settings. Committed to delivering exceptional service in fast-paced environments, consistently receiving positive feedback for maintaining quality and efficiency.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
PeaceHealth
Longview, Washington
02.2025 - Current
- Confirmed patient insurance information and eligibility to ensure seamless access to services.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Streamlined patient check-in processes to enhance accuracy and reduce wait times.
- Facilitated patient registration and documentation to improve overall patient experience.
- Addressed patient inquiries and resolved issues effectively.
- Maintained confidentiality of patient information in compliance with regulations.
- Digitized patient documents into electronic medical records system to streamline access.
- Welcomed patients and visitors with professionalism to create a positive first impression.
Shift Leader
Taco Time NW
06.2021 - Current
- Delivered exceptional customer service by addressing inquiries promptly and professionally, enhancing customer satisfaction.
- Earned consistent positive feedback on work quality and customer service from both customers and management.
- Trained new employees and delegated daily tasks to ensure smooth operations.
- Completed cash and credit card transactions accurately using POS software.
Catering Staff Member
Summerland Catering Services
06.2021 - 08.2022
- Offered friendly, attentive service to enhance guest experiences and create lasting memories.
- Delivered exceptional service during high-pressure events, contributing to seamless operations.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Kept workspaces clean and organized, ensuring compliance with health standards for safety.
Education
Bachelor of Science - Anthropology & Human Development
Washington State University
Pullman, WA05-2028
Skills
- Registration and admissions
- Customer support
- Regulatory compliance
- Data entry
- Time management
- Verbal communication
- Conflict resolution
- Positive attitude
Timeline
Patient Access Representative
PeaceHealth
02.2025 - Current
Shift Leader
Taco Time NW
06.2021 - Current
Catering Staff Member
Summerland Catering Services
06.2021 - 08.2022
Bachelor of Science - Anthropology & Human Development
Washington State University