Keandra Dickinson
Summerville,SC
Summary
Proven hospitality professional with expertise in guest engagement and complaint handling, honed at Page's Okra Grill and other esteemed venues. Excelled in high-volume dining settings, enhancing customer satisfaction and dining experience efficiency. Skilled in reservations management and food safety, consistently fostering positive relationships and repeat business through exceptional service and hospitality.
Overview
3
3
years of professional experience
Work History
Hostess/To-Go Server
Page's Okra Grill
03.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Food Runner/Cashier/Expo
Viva Chicken
06.2022 - 03.2024
- Delivered correct food items to tables according to order documentation.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Trained new expeditors and food runners according to company policies and standards.
Restaurant Team Member
Firehouse Subs
01.2022 - 06.2022
- Used proper techniques to prepare food and ingredients.
- Operated register to process payments and collect cash payment for order totals.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Cultivated warm relationships with regular customers.
Education
Bachelor of Science - Pharmaceutical Sciences
University of South Carolina
Columbia, SC05.2028
High School Diploma -
Summerville High School
Summerville, SC05.2024
Skills
- Reservations Management
- Complaint Handling
- Guest Engagement
- Server Support
- Dining room management
- Customer Service
- Food Running
- Hospitality service expertise
- High-volume dining
- Food safety understanding
- Greeting guests
- Phone Etiquette
Timeline
Hostess/To-Go Server
Page's Okra Grill
03.2024 - Current
Food Runner/Cashier/Expo
Viva Chicken
06.2022 - 03.2024
Restaurant Team Member
Firehouse Subs
01.2022 - 06.2022
Bachelor of Science - Pharmaceutical Sciences
University of South Carolina
High School Diploma -
Summerville High School
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