Keandre Brown
Fort Worth,TX
Summary
Dynamic and results-driven professional with extensive experience at Jersey Mike's Subs, excelling in customer service and team leadership. Proven ability to resolve issues and enhance operational efficiency, while training new cashiers. Skilled in cash handling and maintaining accuracy, fostering strong customer relationships through exceptional interpersonal skills.
Overview
4
4
years of professional experience
Work History
Cashier Team Lead
Jersey Mike's Subs
Plano, TX
12.2023 - 05.2025
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
Warehouse Packer
UPS
Dallas, TX
10.2022 - 04.2024
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
- Operated tape machines, scales and label printers to package items correctly.
Warehouse Worker
Lasko
Fort Worth, TX
05.2021 - 08.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Upheld cleanliness standards in equipment zones through diligent housekeeping practices.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Education
GED -
Evolution Charter Academy
Richardson, TXAssociates - Psychology
University of Phoenix
Tempe, AZSkills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Works well in team environment
- Attention to detail
- Excellent interpersonal skills
- Superior troubleshooting skills
- Wiring installation
- Electrical repairs
- Electrical installation
- Electrical troubleshooting
Timeline
Cashier Team Lead
Jersey Mike's Subs
12.2023 - 05.2025
Warehouse Packer
UPS
10.2022 - 04.2024
Warehouse Worker
Lasko
05.2021 - 08.2022
GED -
Evolution Charter Academy
Associates - Psychology
University of Phoenix