KEANNA VALERIO
New York,NY
Summary
Utilizing over seven years of data analysis experience, foster strong client relationships by resolving complex account issues and identifying customer behavior patterns. A blend of financial services expertise and a background in psychology drives innovative strategies that enhance customer satisfaction and loyalty. This is supported by a creative mind shaped by a background in graphic design, helping develop innovative ways to solve client issues.
Overview
2
2
Languages
1
1
Certification
14
14
years of professional experience
Work History
Associate Banker
JPMorgan Chase
Williston Park, NY
01.2019 - Current
- Resolved complex account issues by analyzing transaction patterns and coordinating with operations, reducing escalation time
- Building lasting relationships with clients to learn their needs and how to better serve them
- Managing and scheduling meetings to prepare and create a smooth workflow
- Completing and keeping track of time-sensitive tasks
- Safeguarding Client and company information
- Creating a comfortable environment for clients to feel at home and welcome
Sales Associate
Zara
Garden City, NY
05.2014 - 11.2017
- Helping advertise special seasonal promotions.
- Handled customer queries and complaints in a timely manner.
- Greeted and served customers using all tools and means available to me.
- Ensured a tidy and well-organized store environment to promote product visibility and accessibility.
- Ensured the team worked together to keep an orderly environment.
- Maintained order and smooth operations in the store.
Sales Associate
RadioShack
Bellerose, NY
04.2012 - 10.2014
- Work experience in the electronics retail industry
- Keeping up with and learning about new technology and software
- Customer service and merchandising functions to support successful store operations
- Greeting customers, recommending products, answering questions, and performing cashier duties
- Maintained organized product displays to enhance customer access and maintain a clean store
- Utilized strong communication to effectively assist customers with inquiries and persuasive selling skills
Education
Bachelor of Arts - Economics
Queens College
Flushing, NY01-2021
Bachelor of Arts - Psychology
Queens College
Flushing, NY06-2027
Associate in Science - Business Administration
Queens Borough Community College
New York, NY01-2014
High School Diploma -
High School of Fashion Industries
New York, NY06-2011
Skills
- Financial product knowledge
- Financial product sales
- Customer relationship management
- Microsoft Excel
- Time management
- Calendar management
- Attention to detail
- Effective communication
- Team collaboration
- Problem solving
- Visual merchandising
- Graphic design
- Adobe photoshop
- Photography background
Certification
QPR Gatekeeper Certificate, - QPR institute (expires Dec 2026), HSR for undergraduate Students, - CITI Program (Expires Feb 2029)
AWARDS
30th Annual All-Day Art Education Conference Student Art Exhibition 2010 (15 service Credit), 2010 Allegr Bag Design Contest Award for Best Integration with Allegr Design
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Associate Banker
JPMorgan Chase
01.2019 - Current
Sales Associate
Zara
05.2014 - 11.2017
Sales Associate
RadioShack
04.2012 - 10.2014
Bachelor of Arts - Economics
Queens College
Bachelor of Arts - Psychology
Queens College
Associate in Science - Business Administration
Queens Borough Community College
High School Diploma -
High School of Fashion Industries