Sandy Sosa Peña
Westbury,NY
Summary
Experienced banking associate fluent in English and Spanish, offering exceptional customer service, problem-solving skills, and a keen understanding of financial products. Adept at fostering customer loyalty through effective communication and tailored solutions. Eager to leverage expertise in finance and customer relations to contribute to the success of a dynamic team.
Overview
8
8
years of professional experience
Work History
Associate Banker
JP Morgan Chase
Oceanside, NY
06.2024 - Current
- Assisted customers with account services, fostering strong loyalty through personalized support.
- Resolved complaints efficiently, ensuring adherence to bank policies.
- Educated customers on banking products, highlighting features and benefits to meet their needs.
- Ensured security of customer accounts by monitoring for suspicious activities, contributing to the bank's integrity.
- Supported customers in utilizing digital banking tools, enhancing their banking experience.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Tutor
SUNY Old Westbury
Old Westbury, USA
10.2022 - 05.2024
- Wave and Motion course
- Help students better understand this science course
Carry Out
Sabor a Colombia
Levittown, USA
09.2022 - 03.2023
- Handle currency and credit transactions quickly and accurately
- Conduct other standard duties
Cashier, Manager
Mama Venezia Pizza
Hicksville, USA
10.2016 - 03.2023
- Handle currency and credit transactions quickly and accurately
- Conduct other standard duties
Receptionist
Tepper Chiropractic
Westbury, USA
08.2021 - 01.2022
- Coordinated chiropractor's schedule
- Spoke with lawyers regarding patient case
- Handled insurance billing
Education
Bachelor of Science degree - Finance
SUNY College At Old Westbury
Old Westbury, N.Y.05.2024
Advanced High School diploma -
Westbury High School
Old Westbury06.2020
Skills
- Customer service
- Financial Product Knowledge
- Problem-Solving
- Team collaboration
- Time management
- Zoom
- MS Teams
- Google Docs
- Google Slides
- Excel
Hobbies and Interests
- Volleyball
- Fitness
- Sea Kayak
Timeline
Associate Banker
JP Morgan Chase
06.2024 - Current
Tutor
SUNY Old Westbury
10.2022 - 05.2024
Carry Out
Sabor a Colombia
09.2022 - 03.2023
Receptionist
Tepper Chiropractic
08.2021 - 01.2022
Cashier, Manager
Mama Venezia Pizza
10.2016 - 03.2023
Bachelor of Science degree - Finance
SUNY College At Old Westbury
Advanced High School diploma -
Westbury High School
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