Keanu Reid
Bridgeport
Summary
Compassionate and service-driven professional with experience in senior living, caregiving, hospitality, and customer support, known for maintaining calm, professionalism, and warmth in fast-paced, high-pressure environments. Skilled in assisting diverse individuals, resolving concerns with empathy, and creating positive guest and client experiences. Recognized for strong communication, cultural awareness, and a polished demeanor, with a proven ability to adapt quickly, follow safety procedures, and uphold confidentiality. Seeking to bring exceptional customer care, reliability, and teamwork to a growing organization within the healthcare or airline industry.
Overview
4
4
years of professional experience
Work History
Caregiver
RVNAhealth
Ridgefield
10.2025 - Current
- Assist clients with personal care ans daily living needs.
- Provide emotional support and companionship.
- Observe and report changes in client conditions.
- Maintain safe and clean living environments.
- Support client independence and dignity.
- Communicated effectively with clients, families, and healthcare professionals.
- Supported mobility and transportation needs for outings and appointments.
Concierge
LCB Senior Living
Westport
07.2024 - Current
- Greet residents, families, and visitors with professionalism.
- Manage high-volume phone calls and guest inquiries.
- Manage visitor logs, documentation, and office organization.
- Schedule appointments and support administrative tasks.
- Resolve concerns with excellent customer service.
- Handled mail and package deliveries, keeping items secure.
Private Caregiver
Worked for a Family
Stamford
10.2022 - 11.2025
- Provided personal care and assistance with daily living activities.
- Managed medication schedules and ensured timely administration of prescriptions.
- Assisted with mobility and transportation to appointments and social events.
- Communicated effectively with family members regarding care needs and updates.
- Developed personalized care plans tailored to individual preferences and requirements.
Server
Sunrise Senior Living
Wilton
12.2024 - 08.2025
- Provided excellent customer service to residents and their families.
- Assisted with meal preparation and service during dining hours.
- Maintained cleanliness and organization of dining areas.
- Responded promptly to resident requests and concerns during meals.
- Trained new servers on proper dining procedures and customer interactions.
- Provided exceptional service to high volume of daily customers.
Server
Maplewood Senior Living
Southport
12.2023 - 07.2024
- Implemented feedback from customers to improve service quality and menu offerings.
- Addressed complaints to kitchen staff and served replacement items.
- Trained new employees on restaurant procedures and plating techniques.
- Greeted guests and provided menus.
- Followed health safety guidelines when preparing and serving food products.
- Informed customers of daily specials and signature menu items.
Sales Lead
Journeys Kidz
Trumbull
05.2022 - 05.2023
- Led team in providing excellent customer service in a retail environment.
- Trained and mentored new sales associates on product knowledge and sales techniques.
- Managed inventory levels to ensure product availability for customers.
- Resolved customer inquiries and issues promptly to maintain satisfaction levels.
- Analyzed customer feedback to identify areas for improvement in products and services.
Education
High School Diploma -
Biotechnology Research & Zoological Sciences HS
Bridgeport, CT06-2024
Skills
- Customer Service Excellence
- Compassionate Resident Support
- Communication & Interpersonal
- Team Support
- Customer Focused
- Attentive
- Safety Awareness
- Calm Under Pressure
- Excellent Customer Care & Service Delivery
- Problem-solving
- Adaptability and flexibility
Timeline
Caregiver
RVNAhealth
10.2025 - Current
Server
Sunrise Senior Living
12.2024 - 08.2025
Concierge
LCB Senior Living
07.2024 - Current
Server
Maplewood Senior Living
12.2023 - 07.2024
Private Caregiver
Worked for a Family
10.2022 - 11.2025
Sales Lead
Journeys Kidz
05.2022 - 05.2023
High School Diploma -
Biotechnology Research & Zoological Sciences HS