Keara Davis
San Antonio,TX
Summary
Personable and reliable with strong interpersonal skills and passion for patient care. Knowledgeable in blood collection techniques and infection control procedures, ensuring safe and efficient sample handling. Dedicated to providing high-quality service to enhance patient experience and contribute to accurate medical diagnoses. Offering solid foundation in laboratory procedures and patient interaction, eager to learn and develop in healthcare environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
VOLT
11.2024 - 01.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Grocery Shopper
HEB
08.2024 - 11.2024
- Contributed to a positive team atmosphere by maintaining open communication channels with colleagues and participating in problem-solving initiatives.
- Demonstrated expert knowledge of store layouts, enabling efficient navigation and product retrieval.
- Collaborated with store staff to locate items quickly, expediting order fulfillment and delivery.
- Prioritized order processing based on urgency, optimizing workflow to accommodate same-day deliveries.
- Ensured proper storage of perishable items during transportation, minimizing spoilage or damage risks.
- Streamlined the shopping process for improved order completion times and increased daily productivity.
- Handled customer inquiries promptly and professionally, fostering positive relationships and repeat business.
Medical Technologist
Alakaina
09.2022 - 06.2024
- Optimized experimental procedures through rigorous testing and troubleshooting efforts, reducing errors in result interpretation.
- Secured grant funding by crafting persuasive proposals highlighting the significance of proposed research projects.
- Monitored project timelines, ensuring timely completion of tasks while maintaining high-quality output.
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
- Designed survey instruments tailored to specific research objectives for precise feedback gathering.
- Managed laboratory equipment and resources, ensuring proper maintenance and optimal functionality.
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Scheduled appointments with test subjects over phone and through email.
- Participated in research projects by designing and executing experiments.
- Collaborated with researchers and scientists to design and execute experiments.
- Troubleshot and resolved equipment and process issues.
- Cooperated with other technicians to develop and test new protocols.
- Maintained a safe work environment by enforcing strict adherence to infection control protocols and safety guidelines.
- Ensured accurate patient identification and proper specimen labeling, minimizing errors in test results.
- Evaluated new methodologies and best practices in phlebotomy, incorporating relevant changes into current procedures as needed for improved service quality.
Clinical Laboratory Assistant/Phlebotomist
HCA Healthcare: Methodist Hospital
05.2021 - 09.2022
- Contributed to operational quality and efficiency via instrument calibration, application of quality controls and implementation of maintenance functions.
- Reduced test turnaround time via strategic multitasking.
- Supported operations across Hematology, Urinalysis, Chemistry and Microbiology departments.
- Conducted manual and automated tests in alignment with specifications and regulations for results reporting.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Set up, maintained and verified sterility of lab equipment and tools.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles.
- Centrifuged blood samples as outlined in clinical protocols.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Contacted physicians, nursing stations or reference laboratories for resolution assistance with unusual test orders.
- Logged patient information and recorded results into system.
Phlebotomy Technician
Octapharma Plasma
08.2019 - 05.2021
- Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Obtained blood specimens by performing venipunctures and finger sticks 25 times per day.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Tracked clients progress in Nexlynk and adapted plans to maintain progress.
Customer Service Representative
Million Air
07.2018 - 08.2019
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Maintained accurate and complete documentation for all financial department procedures.
Education
High School Diploma -
Brennan High School
San Antonio, TX06.2012
Skills
- Order of draw
- Anatomy
- Venipuncture expertise
- Data entry proficiency
- Patient identification
- Teamwork and collaboration
- Customer service
- Problem-solving
- Patient confidentiality
- Time management
- Multitasking Abilities
- Adaptability and flexibility
Certification
- PT - Phlebotomy Technician Certification obtained from Texas School of Phlebotomy - 7541 US Hwy 87 E #4, China Grove, TX 78263
- First Aid/CPR Certified
Timeline
Customer Service Representative
VOLT
11.2024 - 01.2025
Grocery Shopper
HEB
08.2024 - 11.2024
Medical Technologist
Alakaina
09.2022 - 06.2024
Clinical Laboratory Assistant/Phlebotomist
HCA Healthcare: Methodist Hospital
05.2021 - 09.2022
Phlebotomy Technician
Octapharma Plasma
08.2019 - 05.2021
Customer Service Representative
Million Air
07.2018 - 08.2019
- PT - Phlebotomy Technician Certification obtained from Texas School of Phlebotomy - 7541 US Hwy 87 E #4, China Grove, TX 78263
- First Aid/CPR Certified
High School Diploma -
Brennan High School
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