Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sharlice Rose

Massapequa,NY

Summary

Proven expertise in patient care and venipuncture, honed across roles at Northwell Health and various diagnostics labs. Excelled in enhancing patient experiences and specimen handling accuracy, demonstrating critical thinking and empathy. Achieved notable improvements in customer satisfaction and operational efficiency, underscoring a commitment to excellence and compassionate service.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Northwell Health
11.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Phlebotomist

Quest Diagnostics
09.2020 - 11.2023
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.

Phlebotomist

Centers Laboratory
04.2018 - 08.2020
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.

Phlebotomist

Lenco Diagnostics Laboratory
09.2015 - 04.2018
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.

Home Health Aide

All Metro Home Care
07.2010 - 09.2015
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Improved patient well-being by providing compassionate and attentive personal care.

Education

High School Diploma -

Canarsie High
Brooklyn, NY
08.2008

Skills

    Critical Thinking

    Venipuncture

    Order of draw

    Patient Care

    Specimen handling

    HIPAA Compliance

    Butterfly needle technique

    Documentation

Certification

  • Certified Electrocardiogram Technician, MedCA (Medical Certifications Agency) - 06.2022
  • Certified Phlebotomy Technician, MedCA (Medical Certifications Agency) - 06.2022
  • HHA - Home Health Aide
  • CCHT - Certified Clinical Hemodialysis Technician

Timeline

Customer Service Representative

Northwell Health
11.2023 - Current

Phlebotomist

Quest Diagnostics
09.2020 - 11.2023

Phlebotomist

Centers Laboratory
04.2018 - 08.2020

Phlebotomist

Lenco Diagnostics Laboratory
09.2015 - 04.2018

Home Health Aide

All Metro Home Care
07.2010 - 09.2015

High School Diploma -

Canarsie High

Similar Profiles

CREATE PROFILE
Sharlice Rose