KeAshia Kirkland
Augusta,GA
Summary
Dynamic, self efficient, dedicated hard worker with a strong background in customer service. Proven expertise in cash handling and payment processing, complemented by exceptional patience and empathy. Recognized for enhancing customer satisfaction through efficient transactions, ensuring a welcoming environment for all.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier
Walmart
Augusta, Ga
03.2022 - 10.2022
- Welcomed customers and helped determine their needs.
- Covered additional shifts to support business requirements.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Receptionist
Dedicated to Children
Augusta, GA
05.2019 - 08.2021
- Greeted and assisted visitors, ensuring a welcoming environment for children and families.
- Managed multi-line phone system, directing calls effectively to appropriate staff members.
- Scheduled and coordinated appointments, optimizing office flow and resource allocation.
- Maintained organized front desk operations, ensuring timely handling of inquiries and documentation.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained visitor log for entering and leaving facility for security purposes.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Daycare Helper
Dedicated to Children
Augusta, GA
06.2020 - 02.2022
- Assisted in daily activities, fostering a safe and engaging environment for children.
- Supported lead teachers in implementing lesson plans and educational activities.
- Monitored children's behavior, promoting positive social interactions and conflict resolution skills.
- Maintained cleanliness and organization of play areas, ensuring safety standards were met.
- Communicated effectively with parents regarding children's progress and daily experiences.
- Participated in training sessions to develop knowledge of child development practices and safety protocols.
- Promoted a positive atmosphere by engaging with children through storytelling, music, and interactive activities.
- Ensured child safety by closely monitoring indoor and outdoor play areas at all times.
- Aided in naptime preparation to ensure restful sleep for all children in attendance.
- Strengthened problem-solving skills among children through interactive games and activities that encouraged critical thinking.
- Enhanced child development by implementing age-appropriate activities and games.
- Provided assistance during restroom breaks, diaper changes, and personal hygiene tasks as needed for each child''s wellbeing.
- Assisted in the creation of daily schedules to ensure structured routines for children''s learning and playtime.
- Taught children to organize toys, wash hands, and share by leading by example.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Education
Culinary Arts -
Helms College
Augusta, GaHigh School Diploma -
Academy of Richmond County High School
Augusta, Ga05.2022
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Money handling
- Customer service excellence
- Cash register operation
- Customer relations
- Cash register systems
- Payment processing
- ID verification
Languages
English
Elementary
Certification
ServSafe- Helms College
Timeline
Cashier
Walmart
03.2022 - 10.2022
Daycare Helper
Dedicated to Children
06.2020 - 02.2022
Receptionist
Dedicated to Children
05.2019 - 08.2021
Culinary Arts -
Helms College
High School Diploma -
Academy of Richmond County High School