Keather Leslie
Richmond,VA
Summary
Dynamic Inside Sales Representative with a proven track record at excelling in customer service and relationship development. Leveraged product knowledge to enhance client satisfaction and drive sales growth. Skilled in upselling and cross-selling, consistently achieving target profit margins while maintaining exceptional attention to detail and effective communication.
Qualified Inside Sales Representative with 20+ years of flooring experience that includes building strong client relationships and driving sales growth. Successfully increased customer satisfaction through tailored solutions and effective communication.
Overview
12
12
years of professional experience
Work History
Inside Sales Representative & Design Consultant
Evans Carpet
05.2022 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
Showroom Manager / Outside Sales & Estimator
Old Dominion Floor Company
09.2013 - 05.2022
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Participated in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges.
- Prepared material orders to complete projects on time and within budget.
- Reviewed project plans and specifications to understand project requirements and accurately estimate cost and resources needed.
- Developed strong relationships with suppliers, negotiating favorable prices and terms to lower material costs.
- Collaborated with project managers to ensure accurate scheduling and resource allocation, improving overall project efficiency.
- Contributed to company success by consistently meeting or exceeding target profit margins on awarded projects.
Skills
- Attention to detail
- Exceptional customer service
- Cheerful and energetic
- Product knowledge
- Relationship development
- Upselling and cross selling
- Customer relationship management
- Issue resolution
- Data entry
- Order management
- Sales expertise
- Client retention
Timeline
Inside Sales Representative & Design Consultant
Evans Carpet
05.2022 - Current
Showroom Manager / Outside Sales & Estimator
Old Dominion Floor Company
09.2013 - 05.2022
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