Keaton Gonzaga
Leander,TX
Summary
Dedicated individual with expertise in quality assurance, conflict resolution, and team collaboration. Committed to achieving high levels of efficiency and quality in work. Skilled at analyzing problems and delivering effective solutions.
Overview
2
2
years of professional experience
Work History
Shift Leader
Panda Express
Cedar Park, TX
07.2022 - 10.2024
- Resolved customer complaints promptly and professionally.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Adhered to all health code regulations while preparing food items for customers.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Checked orders for quality and completeness.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
Education
High School Diploma -
Highland High School
Bakersfield, CA06-2022
Skills
- Cash Handling
- POS System Operation
- Shift leadership
- Problem-Solving
- Complaint resolution
- OSHA regulations compliance
- Quality Inspections
- Rules Enforcement
- Adaptability
- Reliability
- Multitasking Abilities
Affiliations
- Cooking
- Writing
- Gaming
Timeline
Shift Leader
Panda Express
07.2022 - 10.2024
High School Diploma -
Highland High School
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