Keaton Jones
Oakland,TN
Summary
Driven, adaptable professional with a strong work ethic, natural curiosity, and a passion for learning and problem-solving. Known for being dependable, personable, and willing to take initiative when faced with new challenges. Brings strong communication, teamwork, and leadership skills, with a goal of continuous professional development and a long-term career in technology.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Enrollment Specialist
Caissa Public Strategies
04.2025 - Current
- Executed enrollment outreach support through applicant information verification and record updates to ensure accuracy.
- Managed routine enrollment inquiries end to end, resolving issues and escalating complex cases when needed.
- Coordinated organized case files while monitoring application status via internal systems.
- Delivered concise applicant updates covering requirements, deadlines, and next steps.
Auditor / Customer Service Associate
Tru Source
03.2023 - 03.2025
- Reviewed records for accuracy, completeness, and compliance with internal audit standards.
- Reconciled discrepancies across reports, documentation, and source files to maintain data integrity.
- Evaluated workflows to identify control gaps and strengthen audit procedures.
- Rotated between auditing and front-desk operations, including scanning customer identification, greeting customers, and assisting with check-in.
Education
Networking & Cybersecurity -
Tech901
Memphis, TN06-2027
BBA - Management Information Systems
University of Memphis
Memphis, TN05-2026
Skills
- Client support
- Accurate data entry
- Proficient in computer applications
- Organizational skills
- Strategic issue analysis
- Adaptable to change
Certification
CompTIA Tech+ — Earned | September 2026
CompTIA A+ — Earned | December 2026
Timeline
Enrollment Specialist
Caissa Public Strategies
04.2025 - Current
Auditor / Customer Service Associate
Tru Source
03.2023 - 03.2025
Networking & Cybersecurity -
Tech901
BBA - Management Information Systems
University of Memphis