Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ke Axia D Shed

Caddo Mills,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Call Center Solutions
04.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

Resident

Lakes Regional MHMR Center
05.2021 - Current
  • I assist mental health patients with their daily needs and activities
  • Administer medication
  • I make sure they have a well balanced diet and meals with weekly nutritional planning
  • Light housekeeping duties, keeping a daily log and notes of daily activities and outings of patients.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Conducted daily welfare checks and coordinated with facility staff to meet resident needs.

Outbound/ Sorter/Team Lead

Amazon
10.2020 - 04.2021
  • I organized and sorted packages
  • I had to keep a steady pace and rate for a certain time that package had to be delivered out.
  • Followed standard operating procedures for inspections and tests.
  • Examined products for imperfections and defects.

Team Lead

McDonald's
01.2018 - 07.2020
  • Registering customers’ orders in the POS system of the store. Ensuring to give the correct change and adhering to the policy of the store regarding gift cards and coupons. Greeting and welcoming customers as they arrive at the store. Passing customer complaints to management and assisting to resolve them.
  • Trained new team members by relaying information on company procedures and safety requirements.

Education

English, US History, Music Theory, AP Physics -

High School Diploma -

Naaman Forest High School
Garland, TX
06.2020

Skills

  • Order Fulfillment
  • Prioritization
  • Microsoft Windows
  • Trained in Salesforce
  • Customer Relations
  • Google Docs

Certification

TABC/Food Handlers Exp. 2022 First Aide/ CPR/ AED Exp. 2023

Timeline

Customer Service Representative

Call Center Solutions
04.2022 - Current

Resident

Lakes Regional MHMR Center
05.2021 - Current

Outbound/ Sorter/Team Lead

Amazon
10.2020 - 04.2021

Team Lead

McDonald's
01.2018 - 07.2020

English, US History, Music Theory, AP Physics -

High School Diploma -

Naaman Forest High School

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Ke Axia D Shed