KECHANA DOUGAN
Queens,NY
Overview
18
18
years of professional experience
Work History
Administrative Manager/ Inventory Manager
Flagship One Inc.
Lynbrook, NY
06.2020 - 05.2025
- Coordinated schedules and meetings for senior management, ensuring optimal time management and resource allocation.
- Managed vendor relationships, negotiating contracts to reduce costs while maintaining service quality.
- Developed and maintained filing systems, enhancing document retrieval efficiency and compliance with regulations.
- Implemented project management tools to improve collaboration among departments and enhance workflow efficiency.
- Analyzed operational procedures, recommending improvements that increased productivity and reduced redundancies.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
Supervisor
Hudson Group
Queens, NY
08.2018 - 12.2019
- Maintains staff by recruiting, selecting, orienting and training employees.
- Achieved results by coaching, counseling and disciplining employees; planning, monitoring, and appraising job results; conducting training; implementing enforcing system, policies, and procedures.
- Completes operations by developing schedules; assigning and monitoring work; implementing productivity standards.
- Controlled expenses by gathering and submitting budget information; scheduling expenditures; monitoring variances and implementing corrective actions.
- Provided quality service by enforcing quality and customer service standards.
- Cash handling
Visual Merchandiser
Forever 21
Queens, NY
08.2016 - 09.2018
- Responsible for balancing the safe and all registers on a daily basis
- Duties included signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
- Handle 50+ calls daily
- Attained sales higher than expected daily goals to maximize store profit
- Preserved the store standards by consistently maintaining visual presentation
- Assisted customers with difficult concerns and their shopping needs while delivering fast and friendly customer service
- Utilized store resources to improve the shopping experience for all guests
Customer Service/Cashier
CVS Pharmacy
07.2015 - 07.2016
- Responsible for balancing the safe and all registers on a daily basis
- Duties included signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
- Handle 30+ calls daily
- Attained sales higher than expected daily goals to maximize store profit
- Preserved the store standards by consistently maintaining visual presentation
- Assisted customers with difficult concerns and all of their shopping needs while delivering fast and friendly customer service
- Utilized store resources to improve the shopping experience for all guests
- Provided exceptional direct and indirect customer service to all to CVS guests according to the brand standards.
- Recognized by management for superior customer service
Customer Service/Cashier
Amerivents
08.2014 - 06.2015
- Received payment by cash, check, credit cards, vouchers, or automatic debits.
- Assisted customers by providing information and resolving their complaints
- Identified prices of goods, services or admission, and tabulating bills using cash registers and hand held price scanners Answered customers' questions and provided information on events and policies
Receptionist/Administrative Assistant
Mount Sinai Hospital
New York, NY
10.2007 - 05.2009
- Operated telephone switchboard to answer, screen and forward calls, and provide information
- Greeted persons entering establishment and determined the nature and purpose of visit, and direct and or escort them to specific destinations
- Provided real-time scheduling support by booking appointments and preventing conflicts.
- Filed, organized and maintained confidential records
- Collected, sorted, distributed and prepared mail and messages as well as courier deliveries
- Handled office tasks such as filing, generating reports and presentations, setting up for meetings.
Education
Associate of Science - Liberal Arts
Kingsborough Community College
Skills
- Management & Leadership: Project management, cross-functional team leadership, performance management, training & development, and strategic planning
- Administrative Operations: Office management, records management, vendor relationship management, inventory control, and calendar/travel management
- Technical Skills: MS Office Suite(Word, Excel, PowerPoint, Outlook), Operations Dashboards, CRM Systems, Scheduling & Planning Software
- High-level communication (oral and written), problem-solving, conflict resolution, organizational skills, time management, and adaptability
ADDITIONAL INFORMATION
- Excellent computer literacy
- Strong organizational skills
- Exceptional leadership qualities, interactive and approachable
- Team player and results driven professional with the capability to work under pressure
Timeline
Administrative Manager/ Inventory Manager
Flagship One Inc.
06.2020 - 05.2025
Supervisor
Hudson Group
08.2018 - 12.2019
Visual Merchandiser
Forever 21
08.2016 - 09.2018
Customer Service/Cashier
CVS Pharmacy
07.2015 - 07.2016
Customer Service/Cashier
Amerivents
08.2014 - 06.2015
Receptionist/Administrative Assistant
Mount Sinai Hospital
10.2007 - 05.2009
Associate of Science - Liberal Arts
Kingsborough Community College