Keecheng Lor

• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
• Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
• Entered and processed patients' prescriptions into internal system.
• Assisted pharmacist by filling prescriptions for [Number] customers daily and responding to patient questions regarding prescription and medication-specific issues.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Collected co-payments or full payments from customers.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.

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• Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
• Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
• Helped store management meet standards of service and quality in daily operations.
• Trained and mentored new employees to maximize team performance.
• Tracked receipts, employee hours and inventory movements.
• Completed store opening and closing procedures, including setting up registers and checking products.
• Responded to and resolved customer questions and concerns.
• Kept employees operating productively and working on task to meet business and customer needs.
• Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
• Maintained safe working environment by observing safety procedures, policies and regulations.
• Analyzed equipment breakdowns using various troubleshooting methods.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Trained new employees and delegated daily tasks and responsibilities.
• Coached team members in techniques necessary to complete job tasks.
• Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
• Assisted customers by answering questions and fulfilling requests.
• Completed store opening and closing procedures and balanced tills.