Keegan Brown
Enterprise,AL
Summary
- Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
- Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
- Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
- Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
5
5
years of professional experience
Work History
Manager
Sonics Drive In
05.2023 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Shift Leader
Panda Express
03.2022 - 05.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Server
Cheddar's Scratch Kitchen Darden Restaurants
01.2022 - 03.2022
- Cultivated warm relationships with regular customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Checked identification for minimum age for sale of alcoholic beverages.
Line Cook
Red Elephant Pizza & Grill
09.2021 - 12.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
Manager
Sonic-Drive In
08.2019 - 09.2021
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained and mentored new employees to maximize team performance.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Host
Mellow Mushroom
02.2019 - 08.2019
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
No Degree - Bachelor of Science in Behavioral Health
Purdue Global University
Indiana 09.2025
High School Diploma -
Enterprise High School
Enterprise, AL01.2021
Skills
- Service-Oriented
- Warm and Friendly
- Team Player
- Detail-Oriented
- Adaptable and Flexible
Timeline
Manager
Sonics Drive In
05.2023 - Current
Shift Leader
Panda Express
03.2022 - 05.2023
Server
Cheddar's Scratch Kitchen Darden Restaurants
01.2022 - 03.2022
Line Cook
Red Elephant Pizza & Grill
09.2021 - 12.2021
Manager
Sonic-Drive In
08.2019 - 09.2021
Host
Mellow Mushroom
02.2019 - 08.2019
No Degree - Bachelor of Science in Behavioral Health
Purdue Global University
High School Diploma -
Enterprise High School
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