Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Keegan Coleman

Miami

Summary


Skilled and certified pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care. Along with expertise in costumer service pertaining to communication, team work, and problem solving.

Overview

4
4
years of professional experience

Work History

Pharmacy Technician

Publix Pharmacy
01.2025 - Current
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.

Customer Service Representative

Publix
06.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Trained new personnel regarding company operations, policies and services.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Bachelor of Science -

Florida International University
Miami, FL
04-2027

Skills

  • Problem-solving skills
  • Team collaboration
  • Workflow Optimization
  • Critical thinking
  • Active listening
  • Relationship building

Interests

  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Passionate about balancing physical health with mental and emotional wellness
  • Getting involved in local advocacy groups to promote positive change in the community

Timeline

Pharmacy Technician

Publix Pharmacy
01.2025 - Current

Customer Service Representative

Publix
06.2021 - Current

Bachelor of Science -

Florida International University

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Keegan Coleman