Keegan Gerling
Brick,NJ
Summary
Professional and efficient worker, with a strong work ethic and good demeanor. Team collaboration and management honed through years of work in customer service industries. Adaptability and multitasking ability strengthened through time as a server, working busy shifts with limited help. Leadership and motivator learned from years of varsity baseball.
Overview
3
3
years of professional experience
Work History
Server
Used To Be's Restaurant
05.2025 - Current
- Provided exceptional customer service, ensuring positive dining experiences and addressing guest inquiries promptly.
- Maintained cleanliness and organization of dining areas, adhering to health and safety standards consistently.
- Collaborated with kitchen staff to ensure timely food preparation and delivery, enhancing operational efficiency.
- Assisted in training new team members on service protocols and menu knowledge, fostering a supportive work environment.
- Adapted quickly to high-pressure situations during peak hours, maintaining composure while serving guests effectively.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Customer Service Associate
Wawa
08.2022 - 06.2024
- Assisted customers with inquiries, providing accurate product information and service guidance.
- Resolved customer complaints efficiently, ensuring satisfaction and fostering positive relationships.
- Utilized point-of-sale systems to process transactions accurately and promptly.
- Collaborated with team members to maintain a clean and organized workspace for optimal service delivery.
- Adapted to changing priorities in a fast-paced environment, demonstrating flexibility and initiative.
Education
Bachelor of Science - Accounting
Clemson University
Clemson, SC05-2028
High School Diploma -
Brick Township High School
Brick, New Jersey06-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Task prioritization
Timeline
Server
Used To Be's Restaurant
05.2025 - Current
Customer Service Associate
Wawa
08.2022 - 06.2024
Bachelor of Science - Accounting
Clemson University
High School Diploma -
Brick Township High School