Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Keegan Pinch

Fond du Lac,WI

Summary

Diligent Supervisor with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Supervisor-Revenue Cycle, Patient Accounts

SSM Health
05.2022 - Current
  • Supervise daily activities of patient account representatives, ensuring accurate and timely handling of insurance payments and credit balance resolutions.
  • Manage denied claim follow-ups, working to improve claim resolution processes and minimize outstanding accounts.
  • Created and optimized work schedules, coordinating staffing assignments to meet workflow demands and maintain service standards.
  • Conducted recruitment, hiring, and performance evaluations, fostering a motivated and effective team.
  • Adapted to additional responsibilities as needed, demonstrating flexibility in a dynamic healthcare environment
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Supervise a statewide team of 18 direct reports and co-managed an additional 14 staff in collaboration with senior manager, driving operational excellence and fostering a cohesive and motivated work environment

Varsity Football Coach

Waupun School District
09.2016 - Current
  • Facilitated productive film review sessions to analyze past performances and identify opportunities for improvement moving forward in future games.
  • Promoted sportsmanship, teamwork, and respect among players by modeling positive behavior and holding them accountable to high standards.
  • Maintained open communication channels with parents to address concerns regarding their childs's progress within the football program effectively.
  • Established a winning culture by setting high standards for professionalism, discipline, and commitment both on and off the field.

Premium Receivables Representative II

Society Insurance
03.2022 - 06.2022
  • Facilitated payment processes and issue resolution through effective communication with intermediaries.
  • Assumed greater responsibility in the collections process, contributing to improved financial outcomes
  • Generated comprehensive reports using Microsoft Excel to monitor finances and ensure alignment with budgetary goals.
  • Supported implementation of new billing system by creating instructional materials and assisting colleagues with system-related challenges.
  • Managed workload and schedules for team of 2 colleagues.

Premium Receivables Representative

Society Insurance
02.2020 - 03.2022
  • Coordinate with intermediate parties, leveraging clear and concise communication to facilitate the process of obtaining payments and resolving issues.
  • Generate daily, weekly, and monthly reports using Microsoft Excel in order to properly monitor finances and ensure they align with budget goals.
  • Perform morning balancing every morning to make sure money received matches all internal files for accounting purposes.
  • Research and reconcile complex accounting differences by gathering information from various sources, maintaining accurate records, and providing prompt notification of resolution of any problems found.
  • Improved unit performance by analyzing and recommending enhancements to workflow procedures to streamline more simple tasks.
  • Identify, research, and resolved billing variances to maintain system accuracy and currency to match the accounts.
  • Apply more than 100 payments per week via, ACH or Credit card.
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
  • Generated financial statements and reports detailing accounts receivable status for accounts assigned to me.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.

Sales Associate

Us Cellular Store
06.2017 - 12.2019
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Guided administrative and professional staff through computer and software problems.
  • Planned and executed innovative merchandising ideas to promote target products.
  • Reported all inventory and sales monthly to our store owner/ manager.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Infantry

Wisconsin Army National Guard
11.2013 - 08.2017
  • Patrolled restricted areas and authorized access for permitted personnel.
  • Led training on weapons systems for multiple different training events.
  • Directed supporting fire to suppress enemy fire and allow troops to maneuver within action area.
  • Provided fast and accurate emergency response to injured teammates, providing first aid and Buddy Care.
  • Assured consistent quality control through development of spreadsheets, item lists and other documents to track materials in company inventory.
  • Planned and executed multiple team missions throughout many field trainings.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Managed at least 3-5 men while being Team Leader

Correctional Officer

Fox Lake Correctional
09.2014 - 04.2015
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.

Education

Bachelor of Science -

University of Wisconsin, Oshkosh
Oshkosh, WI
12.2026

High School - General Studies

Waupun High School
Waupun, WI
05.2013

Skills

  • Priority management
  • Processes and procedures
  • Training and mentoring
  • Team Leadership
  • Accounts receivable management
  • Adaptability
  • Problem-solving abilities
  • Computer Skills

Certification

  • Improve Your Organizational Skills
  • Leading Yourself
  • Improving Your Focus
  • How to Become a Thought Leader and Advance Your Career
  • Conflict Resolution Foundations

Timeline

Supervisor-Revenue Cycle, Patient Accounts

SSM Health
05.2022 - Current

Premium Receivables Representative II

Society Insurance
03.2022 - 06.2022

Premium Receivables Representative

Society Insurance
02.2020 - 03.2022

Sales Associate

Us Cellular Store
06.2017 - 12.2019

Varsity Football Coach

Waupun School District
09.2016 - Current

Correctional Officer

Fox Lake Correctional
09.2014 - 04.2015

Infantry

Wisconsin Army National Guard
11.2013 - 08.2017

Bachelor of Science -

University of Wisconsin, Oshkosh
  • Improve Your Organizational Skills
  • Leading Yourself
  • Improving Your Focus
  • How to Become a Thought Leader and Advance Your Career
  • Conflict Resolution Foundations

High School - General Studies

Waupun High School
Keegan Pinch