Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Keeley Davis

Muscle Shoals,AL

Summary

I'm a motivated individual with an engaging personality and flexible approach. Also, a recent college graduate with a background in psychology and mental health. My goal is to seek and maintain a position allows me to make a difference daily.

Overview

8
8
years of professional experience

Work History

Server

Cats Seafood
05.2022 - 05.2022
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Customer Service Representative

Conduent
05.2019 - 08.2020
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Answered constant flow of customer calls with minimal wait times.

Quality Assurance

Freightcar America
05.2018 - 05.2019
  • Maintained thorough documentation of test results, enabling swift resolution of identified issues and continuous improvement efforts.
  • Reduced defect rates by promptly addressing issues found through attention to detail during testing phases.

Cashier

Arbys
01.2014 - 07.2016
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with orders and provided exceptional service.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

Education

No Degree -

Northwest Shoals Community College
Muscle Shoals, AL

Bachelor of Science - Psychology

University of Alabama At Birmingham
Birmingham, AL
12.2023

Skills

  • Supply Restocking
  • Analytical thinking
  • Conflict resolution
  • Problem-solving
  • Goals Setting
  • Attention to Detail
  • Organizational Skills
  • First Aid/CPR
  • Flexible and Adaptable
  • Active Listening

Accomplishments

    UAB Dean's List

    National Society of Leadership and Success


Affiliations

  • Crisis Counselor (Crisis Text Line)
  • Policy Council Committee (Sheffield Head Start)

Timeline

Server

Cats Seafood
05.2022 - 05.2022

Customer Service Representative

Conduent
05.2019 - 08.2020

Quality Assurance

Freightcar America
05.2018 - 05.2019

Cashier

Arbys
01.2014 - 07.2016

No Degree -

Northwest Shoals Community College

Bachelor of Science - Psychology

University of Alabama At Birmingham

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Keeley Davis