Keeley Hansen
Folsom,WV
Summary
As a shift lead at Sourdough & Company I was able to get a hold on dealing with situations in a fast paced and professional manner. As a key holder at Clarks Snow Sports I was able to progress my abilities on professionalism by opening and closing the store while also maintaining great customer service and catering to specific needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Key Holder Supervisor
Clark’s Snow Sports
Rancho Cordova, CA
09.2022 - Current
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
Shift Lead
Sourdough & Co
Placerville, CA
01.2020 - 09.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
Respiratory Therapy - Cardio Pulmonary
San Joaquin Valley College
Rancho Cordova, CASkills
- Promotional strategies
- Store operations
- Employee scheduling
- Training and mentoring
- Staff oversight
- Safety enforcement
- Basic life support certification
Certification
Basic Life Support
Timeline
Key Holder Supervisor
Clark’s Snow Sports
09.2022 - Current
Shift Lead
Sourdough & Co
01.2020 - 09.2022
Respiratory Therapy - Cardio Pulmonary
San Joaquin Valley College