Keelin Brown
Loveland,CO
Summary
Dedicated professional with strong customer service skills and a keen ability to resolve conflicts. Committed to enhancing guest experiences through attention to detail and effective communication.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Host
Bonefish Grill Restaurants
Johnstown, Colorado
09.2023 - Current
- Greeted guests warmly and efficiently escorted to tables or waitlist based on group size, enhancing overall guest experience.
- Anticipated customer needs to deliver exceptional service and improve experiences.
- Addressed customer service and food-related issues promptly to uphold high standards of guest satisfaction.
- Resolved conflicts between customers to ensure a positive dining atmosphere.
- Maintained cleanliness of lobby area by regularly wiping down tables and chairs, contributing to a welcoming environment.
- Collaborated with other departments to bus tables and deliver food orders.
- Contributed to team efforts by executing related tasks efficiently.
Customer Service Representative
Kohls Department Store
Loveland, Colorado
2023 - 2023
- Resolved customer complaints promptly, improving service quality and customer experience.
- Resolved conflicts and complaints professionally, ensuring customer satisfaction.
- Processed returns efficiently to maintain customer satisfaction. Processed returns and exchanges efficiently to enhance overall service quality.
- Interacted with customers to understand their needs and preferences. Interacted with customers to identify needs and address product inquiries, improving overall satisfaction.
- Built positive relationships through friendly interactions, contributing to customer loyalty.
- Maintained composure under stress, effectively diffusing tense situations.
Housekeeper
Marriot Hotel
Loveland, Colorado
2022 - 2023
- Cleaned guest rooms to maintain high standards of cleanliness and comfort.
- Responded to requests from guests regarding housekeeping needs.
- Interacted pleasantly with clients and guests when performing daily duties.
- Collaborated with team members to uphold Marriott's service excellence standards.
- Followed safety procedures when handling hazardous materials.
- Followed safety procedures to ensure compliance and minimize risks. safety protocols to maintain a secure working environment at all times.
Education
GED -
Thompson Valley
Loveland01-2021
Skills
- Guest engagement
- Customer service
- Conflict resolution
- Team collaboration
- Time management
- Safety compliance
- Detail orientation
- Task prioritization
- Relationship building
Certification
- First Aid, CPR, and AED Certified - HSI/American Safety & Health institute
Timeline
Host
Bonefish Grill Restaurants
09.2023 - Current
Customer Service Representative
Kohls Department Store
2023 - 2023
Housekeeper
Marriot Hotel
2022 - 2023
GED -
Thompson Valley