Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keelyn Ngaheu

Summary

Detail-oriented Server with extensive experience in order management, payment processing, and upselling. Skilled in providing tailored customer recommendations and knowledgeable about food safety standards. Proven ability to manage sales transactions efficiently while maintaining a focus on customer satisfaction in fast-paced environments.

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work History

Server

The Hive Bar & Grill
07.2024 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Managed multiple tables simultaneously, maintaining high service quality in fast-paced environment.
  • Collaborated with team members during busy shifts to enhance workflow and deliver exceptional guest experiences.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Executed opening and closing duties, preparing dining area for smooth service transitions.

Sales Associate

Palm Beach Tan
Orange, California
03.2024 - 07.2025
  • Organized racks and shelves to enhance store visual appeal and promote merchandise effectively.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Processed returns, exchanges, and refunds in accordance with store policy to ensure customer satisfaction.
  • Created welcoming atmosphere for existing, new, and potential customers to encourage positive shopping experiences.

Server

Rembrandts Kitchen And Bar
09.2021 - 01.2024
  • Operated POS system to efficiently process orders, manage bills, and track complimentary items
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Bussed and reset tables to ensure clean dining area and enhance guest experience
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
  • Cultivated warm relationships with regular customers
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness

Education

Associate of Arts - Business Administration And Management

Orange Coast College
Costa Mesa
08.2023 - 09.2025

Cosmetology Degree - Cosmetic

Paul Mitchell The School
Costa Mesa, CA
12.2024 - 08.2025

High School Diploma -

El Dorado High School
Placentia, CA

Skills

  • Dining Customer Service
  • Guest Relations Management
  • Waiting Tables
  • High-Volume Dining
  • Check Payment Processing
  • Transactions and Payment Processing
  • Seating Assignment Preparation
  • Service Standards
  • Food Sales and Promotion
  • Customer Engagement
  • Team Collaboration
  • Calm under pressure
  • Calm under pressure

Timeline

Cosmetology Degree - Cosmetic

Paul Mitchell The School
12.2024 - 08.2025

Server

The Hive Bar & Grill
07.2024 - Current

Sales Associate

Palm Beach Tan
03.2024 - 07.2025

Associate of Arts - Business Administration And Management

Orange Coast College
08.2023 - 09.2025

Server

Rembrandts Kitchen And Bar
09.2021 - 01.2024

High School Diploma -

El Dorado High School
Keelyn Ngaheu