Keena Morris
Stroud,OK
Summary
At BLACKHAWK HEALTH CENTER, excelled as a Medical Appointment Clerk II, mastering patient scheduling and enhancing customer service, which significantly improved patient satisfaction. Demonstrated exceptional adaptability and collaboration, skillfully managing high call volumes and supporting administrative efficiencies. Proficient in HIPAA and adept at problem-solving, consistently ensured seamless patient care coordination.
Overview
5
5
years of professional experience
Work History
Medical Appointment Clerk II
BLACKHAWK HEALTH CENTER
06.2019 - Current
- Managed high call volumes with professionalism, accurately directing calls to appropriate departments when required.
- Contributed to a positive clinic atmosphere by providing exceptional customer service to both patients and colleagues.
- Improved patient satisfaction by efficiently scheduling and confirming medical appointments.
- Demonstrated adaptability by quickly learning new software systems for appointment scheduling and record-keeping purposes.
- Increased workplace efficiency by cross-training in multiple administrative roles, providing backup support when needed.
- Collaborated with medical staff to address any schedule conflicts or changes, ensuring minimal disruption to patient care.
- Handled multi-line phone system with ease, addressing each caller''s needs promptly while maintaining a courteous demeanor.
- Ensured timely communication with patients, facilitating appointment reminders and follow-ups as necessary.
Education
PHLEBOTOMY, CNA - MEDICAL
Central Technology Center - Drumright
Drumright, OK06.2015
High School Diploma -
Stroud High School
Stroud, OK05.2008
Skills
- HIPAA Compliance
- Patient Scheduling
- Patient Registration
- Insurance Verification
- Strong Organization
- Patient confidentiality
- Data Entry
- Data entry proficiency
- Customer Service
- Problem-Solving
- Collaboration and Teamwork
- Computer Proficiency
- Insurance Authorizations
- Medical Terminology
- CPR Certified
- Patient Health Information Access
- Patient Eligibility Requirements
Timeline
Medical Appointment Clerk II
BLACKHAWK HEALTH CENTER
06.2019 - Current
PHLEBOTOMY, CNA - MEDICAL
Central Technology Center - Drumright
High School Diploma -
Stroud High School
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