Keenan Hurley
Milwaukee,WI
Summary
Dedicated healthcare support specialist with expertise in customer service and patient care. Collaborates effectively in fast-paced medical environments, providing exceptional service and attention to detail for over 4 years. Possesses strong organizational skills, extensive medical terminology knowledge, and experience in both clinical and customer-facing roles. Committed to delivering high-quality support while adhering to healthcare standards and protocols.
Overview
8
8
years of professional experience
Work History
Customer Sales Specialist
CarMax
Waukesha, WI
12.2021 - 01.2023
- Developed connections with new clients to meet sales goals.
- Engaged with clients to identify preferences for suitable car matching.
- Facilitated communication between buyers and financial institutions.
- Executed routine checks via email and phone to guarantee satisfaction of buyers.
- Collaborated with team members to achieve sales targets and improve overall store performance.
Phlebotomy
Ascension
Milwaukee, WI
08.2020 - 10.2020
- Authenticate patients by comparing provided personal data with official records.
- Drew blood using sterile needles and maintained equipment.
- Maintained adherence to all safety standards.
- Ensured accurate labeling and tracking of specimens to facilitate proper testing.
- Processed blood specimens in compliance with clinical standards.
- Ensured all equipment and work environments were clean for subsequent patients.
- Maintained high levels of patient satisfaction with tailored and professional phlebotomy services.
Sterile Processing Technician
Froedtert Hospital
Wauwatosa, WI
09.2018 - 09.2020
- Executed maintenance tasks to ensure equipment functionality.
- Facilitated smooth operations by arranging instruments per procedural guidelines.
- Prioritized urgent requests for surgical instruments.
- Preserved the integrity of sterile zones by sustaining cleanliness and organization.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
DME Technician
Specialized Medical Services
New Berlin, WI
04.2015 - 12.2017
- Reorganized inventory placement for efficient equipment access during busy schedules.
- Evaluated existing equipment for optimal modifications.
- Collaborated with healthcare professionals to ensure optimal selection and usage of appropriate DME products for patients.
- Guided patients and caregivers to prevent misuse incidents of medical equipment.
- Accelerated equipment repairs to reduce patient downtime.
- Implemented and maintained compliance with privacy regulations.
Education
High school Diploma - General Studies
Milwaukee Area Technical college
Milwaukee, WI05.2007
Skills
- Understanding of Medical Terminology
- Client Relationship Consultant
- Epic Implementation Skills
- Efficient Data Management
- Technical Troubleshooting
- Prioritized Task Scheduling
- Collaborative Communication Abilities
- Customer relationship building
- Cross-selling strategies
- Achievement Focused
- Effective Sales Negotiation Skills
- Customer engagement
- Payment processing
- Salesforce
- Cross-functional collaboration
- Effective Patient Support
- Vital signs monitoring
- HIPAA compliance
- Medical equipment operation
- Patient assessments
- Problem-solving
- Teamwork and collaboration
- Relationship building
- Sterilization techniques
- Medical terminology
- Interpersonal communication
- Continuous improvement
Timeline
Customer Sales Specialist
CarMax
12.2021 - 01.2023
Phlebotomy
Ascension
08.2020 - 10.2020
Sterile Processing Technician
Froedtert Hospital
09.2018 - 09.2020
DME Technician
Specialized Medical Services
04.2015 - 12.2017
High school Diploma - General Studies
Milwaukee Area Technical college