Keenan Miller
Lansing
Summary
Dynamic and dedicated professional with extensive experience at Volunteers of America, excelling in customer service and cash handling. Proven ability to enhance team performance through effective mentoring and training. Recognized for maintaining a clean and organized environment while resolving customer issues with patience and empathy, ensuring a positive shopping experience.
Professional dock operations specialist with strong background in warehouse logistics and material handling. Skilled in operating forklifts, managing inventory, and ensuring efficient loading and unloading processes. Known for effective teamwork, adaptability to changing tasks, and results-driven approach that enhances operational efficiency. Dependable and capable of maintaining high standards in fast-paced environments.
Have also graduated through year 1 and 2 of electrical and have built many projects in said program such as a LED lamp out of wood, a wooden pedistal with a connected outlet, and a G for the gmca logo.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Cashier
A&W
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers in locating merchandise and answering inquiries.
- Maintained cleanliness and organization of checkout area and displays.
- Handled cash, credit, and debit transactions efficiently.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Dock Worker
Volunteers of America
Lansing, MI
08.2025 - Current
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers in locating merchandise and answering inquiries.
- Maintained cleanliness and organization of checkout area and displays.
- Handled cash, credit, and debit transactions efficiently.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Cashier
Volunteers of America
Lansing, MI
08.2023 - 07.2025
- Collaborated with team members to ensure smooth store operations.
- Supported promotional activities by setting up displays and signage.
- Learned company policies and procedures to enhance service delivery.
- Adapted quickly to changing environments during peak hours of operation.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
High School Diploma -
Dewitt High School
Lansing, MISkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Money handling
- Team collaboration
- Cleaning and sanitizing
- Time management skills
- Cash register operation
- Written and verbal communication
- Professionalism and courtesy
- Product restocking
- Conflict resolution
- Product knowledge
- Issue resolution
- Merchandise restocking
- POS system operations
- Staff training
- ID verification
- Inventory management
- Drawer balancing
- Records maintenance
- Fraud prevention awareness
- Loss prevention
- Staff mentoring
- Honest and dependable
- Hospitality and accommodation
Affiliations
Greater michigan construction acadamy
Certification
Congradulated through electrical 1 and electrical 2 through greater michigan construction acadamy.
Osha certification
Registered through nccer
Timeline
Dock Worker
Volunteers of America
08.2025 - Current
Cashier
Volunteers of America
08.2023 - 07.2025
Cashier
A&W
High School Diploma -
Dewitt High School